Windows 10: Blue screen errors that occur frequently on a brand new Msi Katana 17 B12V

Hello,I've been having reoccurring blue screen errors on my computer and I think that they are caused by my integrated Intel graphics. Whenever i use discord and play a video directly from discord or that i watch a screen share or that a camera is open my computer will just blue screen instantly. It also happens when i open my camera or use streaming platforms like twitch studio with my camera on. When i disable the intel display adaptor those problems don't happen but then i cannot play games as I get very low frames. I've reached out to MSI support but they keep asking me to roll back to old

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Blue Screen Error on brand new computer

Hello Jessica,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly.
It could also appear while upgrading to a new version of the OS or after updating your computer.

To resolve this error, we highly suggest performing the troubleshooting steps in this article:

Troubleshoot blue screen errors.

We also recommend getting in touch with your device manufacturer for assistance regarding this concern especially if your device is still under warranty.

Feel free to update us with the results.

 

Blue Screen Error Occuring at Random

We need a better description of the problem or in the very least a link to the thread where this problem was discussed before. Many people that want to help will not be familiar with the prior situation, I know I'm not. Also in the future you need to choose better thread titles. "Help me" is one of the vague non-descriptive titles actually given as an example of what not to do in the forum guidelines.

When does the Blue Screen occur? During boot? When you try to run a specific type of application? At random?
What does the error message say? Can you read it before the computer restarts or look at the error log in administrator tools?

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

Resolving Blue Screen errors in Windows - Microsoft Support

Please get back to us with updated status, we will be happy to assist you.