Windows 10: blue screen issue please tell me why??

SourceWindowsSummaryShut down unexpectedlyDate‎15-‎05-‎2022 09:04StatusNot reportedProblem signatureProblem Event Name: BlueScreenCode: efParameter 1: ffffca8f37114340Parameter 2: 0Parameter 3: 0Parameter 4: 0OS version: 10_0_19044Service Pack: 0_0Product: 768_1OS Version: 10.0.19044.2.0.0.768.100Locale ID: 16393Files that help describe the problem051522-8875-01.dmpsysdata.xmlMEMORY.DMPWERInternalMetadata.xmlWERInternalRequest.xmlmemory.csvsysinfo.txtall files are here

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blue screen issue


after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue screen issue on windows 10

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on windows 10.

I understand your concern and will help you with the issue.

To begin with troubleshooting I would like you to answer the following question:

• 
  Could you please provide the make/model of your laptop?
  

The issue might occur due to Viruses, or something changing/deleting
in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.