Windows 10: Blue screen of death and freezing

HelloOne of my co-workers is having regular BSOD on her microsoft surface book 4. It has just been deployed to her and the dump file I get for her reads as follows through WinDbg. I would appreciate some help with interpreting the dump to try and diagnose the issue.******************************************************************************** ** Bugcheck Analysis ** ***********

:)

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue screen of death

I often get blue screen of death, freezing and tearing screen. Mostly when using Microsoft Edge. Will maybe freeze then jerk back into use 3 or 4 times before the blue screen and the need to restart. Also before restart the Favourites/Reading List/History/Downloads
pulls out but returns if I attempt to click anything and have to open another Edge window to use. Please help. I read that it may be a driver causing this and found an article to include minidumps. hope this helps.

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

 

Blue Screen of Death

We appreciate the information.

To get better assistance in resolving Blue Screen of Death, we suggest that you get in touch with our
Answer Desk as it has the experts and advanced troubleshooting steps regarding this issue.

Regards.