Windows 10: Blue Screen of Death by ntoskrnl.exe and ntdll.sys

Hello, my computer crashes inconsistently whenever I play a game. Here is the WhoCrashed excerpt from my crash :




On Sat 2/8/2020 12:20:16 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\020820-8984-01.dmp
This was probably caused by the following module: ntoskrnl.exe nt+0x1C14E0
Bugcheck code: 0xEF 0xFFFFC086EC8DE300, 0x0, 0x0, 0x0
Error: CRITICAL_PROCESS_DIED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 2/8/2020 12:20:16 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntdll.sys ntdll!ZwTerminateProcess+0x14
Bugcheck code: 0xEF 0xFFFFC086EC8DE300, 0x0, 0x0, 0x0
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .
Google query: ntdll.sys CRITICAL_PROCESS_DIED

:)

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue Screen of Death (Crash) When Playing Games


Nothing for step 10.

Step 11 -

 

Blue Screen dxgmms2.sys PAGE_FAULT

Hi,

Dxgmms2.sys blue screen errors are related to corrupted or outdated device driver. We suggest checking this
link for troubleshooting blue screen errors as an initial step to resolve this issue.

Update us with the outcome so we can provide further assistance.