Windows 10: blue screen of death from printing to kyocera copiers from win 10 machines for certain .doc...

On 3 win 10 pcs now, fully updated, I got 3 BsODs from printing certain .doc and .pdf docs to certain kyocera/copystar copy machines. Win 7 prints them fine to the copiers and Win 10 prints them fine to hp desktop printers. When removing all the formatting of the text, the doc prints fine from win 10 to the copiers. dump file from the BsOD error, when opening it in WinDbg, showed "Probably caused by : win32kfull.sys." My guess is the copier drivers that cant handle the fonts or something specific in these docs and pdfs but just wanted to see what someone else thinks.

:)

 

Blue Screen of Death (Crash) When Playing Games


Nothing for step 10.

Step 11 -

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue Screen of death

Hi Cruize,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. Let me help you in resolving the issue.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Are you able to boot to the desktop?
• What is the exact error message you get on the screen?

I would suggest you refer to the following Microsoft article on
Troubleshoot blue screen errors and check.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
Blue Screen of Death (BSOD).

BSOD Finding and fixing them

Keep us posted on Windows related queries and we will be happy to assist you further.