Windows 10: Blue screen of death: Kmode_exception_not_handeled

Product name: HP Pavilion Gaming Desktop 790-00xx

Hello,

When I booted my computer up yesterday, the computer crashed to a bsod after a few seconds on the desktop. Sometimes it crashes before the "Welcome" screen. Windows' built in memory check found nothing. Chkdsk found also nothing and Windows bootup recovery did not fix my problems. HP Hardware diagnostics basic test suite also found no problem. The bsod occurs even when booting to safe mode. I have been able to run HP diagnostics from HP's BIOS options and the rest from Windows recovery command prompt. The system is a prebuilt with no hardware changes ever made to it. The bsod message is Kmode_exception_not_handeled. I also reverted the last Windows quality update. The only thing overclocked is the GPU with only little higher clocks but the machine has been stable with these clocks for at least 3 weeks.



Thank you beforehand!

:)

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue Screen of Death

We appreciate the information.

To get better assistance in resolving Blue Screen of Death, we suggest that you get in touch with our
Answer Desk as it has the experts and advanced troubleshooting steps regarding this issue.

Regards.

 

Blue Screen of death

Hi Cruize,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. Let me help you in resolving the issue.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Are you able to boot to the desktop?
• What is the exact error message you get on the screen?

I would suggest you refer to the following Microsoft article on
Troubleshoot blue screen errors and check.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
Blue Screen of Death (BSOD).

BSOD Finding and fixing them

Keep us posted on Windows related queries and we will be happy to assist you further.