Windows 10: Blue Screen of Death when run VPN GlobalProtect or other softwares

Hi, I am using windows 11, and I have so many BSOD for reasons that I don't understand yet. The first time showed up when I was trying to connect my wireless mouse through Bluetooth, then It stopped showing up, but It did appear again when I was working in ArcMap GIS software; in fact, I haven't been able to use this software since the screen shows up every time. Today, I got the BSOD when connecting to a GlobalProtect VPN, and my PC has rebooted two times so far. I don't know if this is an error related to Windows 11 or if my PC has software/hardware issues. Thanks for your help, S.

:)

 

BSOD - BAD_POOL_CALLER - GlobalProtect VPN

I have a Lenovo ThinkPad P53 (Windows 10 x64 - Version 2004 OS Build: 19041.1165) that is generating a BSOD with the BAD_POOL_CALLER error every time I try to start the GlobalProtect VPN. This is a a corporate laptop and they want to replace it with another P53.

I have run all software and hardware diagnostics and everything passes. The computer does NOT generate the BSOD unless I try to start the GlobalProtect VPN. This issue is also being reported by other in the company.

This is happening on both a wired and wireless connection.

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue Screen of Death

We appreciate the information.

To get better assistance in resolving Blue Screen of Death, we suggest that you get in touch with our
Answer Desk as it has the experts and advanced troubleshooting steps regarding this issue.

Regards.