Windows 10: Blue Screen of Death

hello,


i face the following BSOD only while im playing Counter Strike: Global Offensive.


i have attached the whocrashed report



Crash dumps are enabled on your computer. This system is not configured for complete or automatic crash dumps. For best results, configure your system to write out complete or automatic crash dumps. Select Tools->Crash Dump Configuration from the main menu to configure your system to write out complete memory dumps.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Thu 16-04-2020 03:21:12 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\041620-7343-01.dmp
This was probably caused by the following module: usbxhci.sys 0xFFFFF80155D56A91
Bugcheck code: 0xD1 0x2C, 0x2, 0x0, 0xFFFFF80155D56A91
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\usbxhci.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB XHCI Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in a storage driver or controller driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.



On Thu 16-04-2020 03:21:12 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ibtusb.sys ibtusb+0x175E6
Bugcheck code: 0xD1 0x2C, 0x2, 0x0, 0xFFFFF80155D56A91
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\ibtusb.sys
product: IntelR Wireless BluetoothR
company: Intel Corporation
description: IntelR Wireless BluetoothR Filter Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ibtusb.sys IntelR Wireless BluetoothR Filter Driver, Intel Corporation.
Google query: ibtusb.sys Intel Corporation DRIVER_IRQL_NOT_LESS_OR_EQUAL


:)

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue Screen of Death

We appreciate the information.

To get better assistance in resolving Blue Screen of Death, we suggest that you get in touch with our
Answer Desk as it has the experts and advanced troubleshooting steps regarding this issue.

Regards.

 

Blue Screen of death

Hi Cruize,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. Let me help you in resolving the issue.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Are you able to boot to the desktop?
• What is the exact error message you get on the screen?

I would suggest you refer to the following Microsoft article on
Troubleshoot blue screen errors and check.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
Blue Screen of Death (BSOD).

BSOD Finding and fixing them

Keep us posted on Windows related queries and we will be happy to assist you further.