Windows 10: Blue screen report - refresh rate issue - laptop screen won't revive after sleep related?

here's the error log/s - i'd love to be able to fix this issue. i can't put my laptop on sleep so all my power settings have to stay as display on always. pretty sure this is why. sorry the formatting is a mess. OS Name Microsoft Windows 10 Pro Version 10.0.19045 Build 19045 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DRAGONEYE System Manufacturer ASUSTeK COMPUTER INC. System Model ROG Strix G733QSA_G733QSA System Type x64-based PC System SKU Processor AMD Ryzen 9 5900HX with Radeon Graphics, 3301 Mhz, 8 Cores, 16 Logical Processors BIOS Version

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blue screen issue


after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step

 

Refresh rate Problem

Hi Robert,

Thank you for posting your query in Microsoft Community.

Screen refresh rate is the rate at which the data displayed on screen is refreshed; it may be an image or some text document. Most of the users would like to set it to a higher rate but this also depends on the capacity of graphic
card and monitors. If the refresh rate is slow, the images on the display looks as flickering to the user eye and makes it uncomfortable to work.

Nowadays the latest monitors available in market will have minimum 60 Hz of refresh rate and it is very good option to set it to 70 Hz if you your monitor is compatible. Normally a high performance or quality monitors can reach
120 Hz of refresh rate. So I would suggest you to set your monitor refresh rate as higher as possible, below given steps describes how to access this feature on your Windows 8.1/10 PC.

• The default refresh rate setting is 60 Hertz (HZ); however, your monitor may support a higher setting. Check your manufacturer's documentation for information about the settings that your monitor supports.
• If you use a higher refresh rate, you can reduce the rate that your screen flickers; however, if you specify a refresh rate that is too high for your monitor, your screen may become unusable and your hardware may be damaged.
• Changes to the refresh rate affect all users that log on to the computer.

I would, as of now, suggest you to visit the computer manufacturer's support website and install the latest display and chipset drivers available for the latest operating system (currently it would be 8.1 in the list).

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

 

Laptop Refresh rate

Judging from the HP site and reviews I Googled, that the specs are very basic on the screen beyond listing it as an IPS. I would assume as such that 60Hz is the refresh rate of that screen, any higher and you'd see advertising about it in the software, on the box, maybe even a sticker on the laptop itself, on top of reviews and HP's own speck sheet for that laptop.

I would recommend you contact HP Support as they should be able to provide you with the correct answer. *Toast :toast: