Windows 10: Blue Screen when I open the camera

I get a blue screen when I try to access the camera be it from the default app or zoom.


I've seen a thread on the seem but it seems to be from 2015 and it's outdated.


Here's the link to my dmp file on the same time its been crashing.


https://drive.google.com/file/d/12NjT2dco9gDtp66pKk_1uHktWtN8inHz/view?usp=sharing


I hope you guys can read it and tell me what the actual problem is, what drivers are missing

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Camera is not opening

Hi Hardik,

One of the possible reasons why the camera is not opening after the update is the antivirus software that's blocking it or it could be that the driver is outdated.

To resolve your concern, we suggest that you follow the troubleshooting steps listed on this
link. The link contains troubleshooting steps such as checking the antivirus and the outdated webcam driver.

Kindly update us with the result and let us know if you need further help.

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response