Windows 10: Blue screen when playing world of warcraft

Hello,Recently my pc has run into an issue where I get a bluescreen/stopcode screen whenever I play world of warcraft and only with world of warcraft. The screen says SYSTEM_SERVICE_EXCEPTION and under it win32kfull.sys. I have tried my best at troubleshooting the issue but I cannot seem to be able to fix it. Any ideas on what to do would be greatly appreciated.What I have tried so far:- Updating Windows 11 through windows update- sfc /scannow- Checking Device manager for problem drivers and not having any individually right clicking and pressing update driver on every single one- Clean instal

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Blue Screen error while playing World of Warcraft

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your effort on this and thank you for sharing the dump files. The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state. For more information,
you can refer the article
Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE.



I have analyzed the dump files and found that WoW.exe file which is the game World of Warcraft causing the Blue screen error.



As you have mentioned that the Blue screen error only happens while gaming, I would suggest you to perform a clean boot on the computer and try playing the game.



Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer. However,
that functionality will return when you reset the computer to start normally after finishing the troubleshooting.



To perform a clean boot on the computer refer to the article
How to perform a clean boot in Windows.



If performing a clean boot fixes the issue then, please refer to the section
How to determine what is causing the problem after you do a clean boot
to check which program is causing the issue.



Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting
to boot the computer in to normal mode after troubleshooting.



For additional information, you may refer the article
Troubleshoot blue screen errors.



You can also run Memory Diagnostic on the computer. Follow the steps mentioned below:

1. Press Windows key + R, to open
   Run dialog box.
   
2. Type mdsched and click on
   OK.
   
3. Click on Restart now and check for problems.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderato

 

Laptop crashing while playing World of Warcraft

Hi Gully. I'm Greg, 10 years awarded Windows MVP, here to help you.

The same crash dump results as for your previous threads which has pro analysis in first thread by Dave who is one of the best.

This time let's look more directly at causes for freezing and crashes by World of Warcraft which are known issues.. Work through each of the steps in each tutorial or thread here, until one works:

World of Warcraft Lockups and Crash Errors

World of Warcraft Crashing at Startup

https://thedroidguy.com/fix-world-of-warcraft-t...

https://www.youreshape.com/why-is-world-of-warc...

https://www.drivereasy.com/knowledge/world-of-w... (You don't need driver app, update manufacturer's drivers)

https://us.forums.blizzard.com/t/wow-crashes-an...

https://lastyearthegame.com/why-does-my-world-o...

https://forums.tomshardware.com/threads/2-month...



Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

______________________________________________

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BSOD when lauching world of warcraft, Video_Scheduler Internal Error

Blue screen of death with errror message : Video_scheduler Internal error. Have been speaking to blizzard regarding issue and went through all their steps, uninstalling graphics card, reinstalling wow, full reset of pc an windows. After this, I am still getting the error as I load World of Warcraft.

Doesn't happen on any other games, have made sure the game is on a fresh install, no addons or mods, totally vanilla, still crashing.