Windows 10: Blue screen when starting - graphics card

Hi

I've been having some issues with my desktop computer freezing, crashing etc and today it wouldn't start at all.

I used the troubleshooting options to reset the computer, but it stopped halfway. It just kept restarting and stopping at error message.

So i used the USB to restart and reinstall Windows 10.

Now i still get a blue screen -.- Error: VIDEO TDR FAILURE / atikmpag.sys

I googled a little and apparently i should update/reinstall my graphics card drivers, but how can i do that if i can't even get into windows?!

:)

 

graphics card problems

Hi,

Your computer makes a noise or beeps from your internal speaker because it failed to detect the graphics card. What we can suggest is for you to try cleaning your graphics card with a pencil eraser. Here are the steps below:

• Turn your computer off.
• Pull out your video/graphics card.
• Rubbed the cold contacts with soft pencil eraser.
• Connect your video/graphics card back to the computer.

Kindly note that this is just a temporary fix. If the case still continues, I suggest that you contact your graphics card's manufacturer.

Let us know how it goes.

 

Nvidia Graphics Card

Hello Brian,

I request you to try the following steps:

Uninstall and Reinstall the Graphics Card Drivers.

Step 1: Uninstall the Graphics Card
Drivers

• 
  Right click on the Start menu.
  
• 
  Click on “Device Manager” from that list.
  
• 
  Search for the Graphics Card
  from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers
  from the computer.
  
• 
  Follow the on-screen instructions to complete it and then restart the computer if prompted.
  

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Step 2: Go to the Computer or Graphics Card
manufacturer’s website and search for the latest Windows 10 drivers available for the
Graphics Card model and then install it by following the instructions given in the website.

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.

 

lost my graphic card

Hi Barath,

For us to better assist you with your blue screen issue, we'd like to know the following:

• Were there any messages on the blue screen?
  
• "I cannot see my graphic card" - Is your graphics card not listed in Device Manager?
  

We're looking forward to your reply.