Windows 10: Blue Screen when unplugging USB

Recently I have been having a problem with my Acer laptop giving me the blue screen when I unplug USB devices. I'm attaching a link to the dump file posted on my google drive. Hoping someone can look at this dump file and tell me what is causing the problem.


https://drive.google.com/file/d/1Td81AvHUbY9MSH94gjD6EwFqCtKidngd/view?usp=sharing

:)

 

Blue Screen after unplugging HDMI and on battery power

Hi Andy,

An outdated or corrupted display driver is one of the possible reasons why you are having a blue screen issue after unplugging the HDMI while on batter power. For us to assist you better, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Do you have a third-party security software installed?
• Have you tried to download and install the latest display driver to your computer from the manufacturer's website and check if the issue persists?
• Have you tried running your computer in
  clean boot and check if you will still experience the same issue? Note: Please go through the section:
  How to reset the computer to start normally after clean boot troubleshooting
  of the Kb article to boot the computer in normal startup after fixing the issue.
  

Meanwhile, I would suggest that you try the steps in this
link to troubleshoot blue screen issues and check if it helps.

We'll be waiting for your reply.

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue Screen after unplugging HDMI and on battery power

Hello!

Here's the scenario of a blue screen that I can reliably reproduce....

• I'm presenting off my Dell Precision 5510 (Windows 10 Pro version 1709 Build 16299.248, 64-bit, 32GB RAM, Intel i7-6820HQ @ 2.70Ghz) while plugged into power. The laptop is connected to a projector via HDMI, with the screen extended (allowing me to see
  one thing on my laptop monitor and other content displayed on the HDMI connected projector.
• Presentation is done. I unplug from HDMI without toggling to displaying only on my PC screen. I just unplug the HDMI cable.
• I unplug from the power supply (thus now on battery power) but have not turned off the laptop or put it in standby.
• I work on some follow-up tasks..... In a matter of minutes the laptop slows, locks, and blue screens.
• The blue screen code varies, but the message about collecting data never goes above 0%.

If I toggle to displaying only on my PC screen, I seem to avoid the blue screen. Also, if I'm under power, it doesn't seem to happen. Finally, if I unplug from power but don't unplug the HDMI, I'm fine. It's when I unplug from HDMI and go to battery power
that the failure happens.

Nothing shows up on memory diagnostics.

Thoughts? Thanks!