Windows 10: Blue Screen whenever the GPU is used

I'm running a Surface Book 3 with a NVIDIA GeForce GTX 1660 Ti with Max-Q Design. The driver version is 27.21.15.5257.When I run a game any game that uses the GPU on my computer, I get a bluescreen. It used to be once a day, but now it's occurring multiple times a day. I can't roll back my driver since it's greyed out, and when I select "update driver" I'm told that I have the best drivers installed. I opened the .dmp file created from a typical crash in WinDbg, and here is the output. I'm pretty stumped at this point.Microsoft R Windows Debugger Version 10.0.21349.1004 AMD64Copyrig

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Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue Screen Appearances when using browser

Hello Judy,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you for the issue.

It would be grateful if you can reply to this question in order to assist you further:

• Does this issue occurs only while accessing a specific browser or with all browsers?
• What is the exact error message or code you receive when you get Blue screen error?
• Which are the troubleshooting steps you have already tried to resolve this issue earlier?

I suggest you to follow the steps from the below link and check if it helps:

Troubleshoot blue screen errors

Kindly reply to us with the answers to the questions asked and the status of the issue.

Thank you.

 

Blue Screen problem

Hi,

The issue occurs due to corrupted system file. In order for us to assist you, please answer the questions below:

• Were there any changes prior to the issue?
• What is the exact error messages?
• Can you please provide us the screenshot of the blue screen error?

To isolate the issue, we suggest to check this article:
Troubleshoot blue screen errors. It contains troubleshooting steps pertaining to the issue.

We look forward to your response.