Windows 10: Blue screen with boot device error

Hi. I have a Lenovo 110 ideapad with windows 10. I have a blue screen with an error that states my boot drive is missing or failed. I cannot get into bios because it asks for a password and I forgot it. I have reset the one key recovery but when i turn it on, the Lenovo logo comes on but then it has a checking media fail. I am at a loss. What can I do?

:)

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response

 

Blue screen error - SYSTEM_SERVICE_EXCEPTION

Hi,

Blue screen errors usually occur due to system file corruption and outdated drivers. For us to provide an effective solution, we would need you to answer the following questions:

• Which build of Windows 10 is currently installed on your computer?
• What changes have you made to the device before you encountered these errors?

In the meantime, we suggest performing the steps available in this link. It serves as a guide on how
to troubleshoot blue screen errors in Windows 10.

We're looking forward to your response.

 

Blue screen error

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are getting a Blue Screen error on your computer. I’ll certainly help you with the issue.



However, please let us know:

• What is the complete Blue Screen error message you receive?
  
• Are you aware of any changes made to the computer prior to the issue?
  
• Are you able to boot the computer to desktop?
  

I would suggest you to unplug all the external devices from the computer except mouse and keyboard and try to boot the computer.



If you are unable to boot the computer to the Desktop, I would suggest you toBoot your PC in Safe Mode: Try booting the PC to safe mode and check if it is still crashing. Refer the article
Start
your PC in safe mode in Windows 10



In case, the PC is working fine in Safe Mode then you may try performing Clean Boot and see if the PC boots normally. Refer the article
How
to perform a clean boot in Windows



Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer.
However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.



Note: Please refer the section
Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting.



If the PC crashes after performing clean boot, I suggest you to perform hardware clean boot while in Safe Mode and check if that helps.



Hardware clean boot:



I suggest you to follow the steps mentioned below and disable the devices is Device Manager:

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type devmgmt.msc and hit enter.
   
3. Now, expand Display adapters,
   Printers, Sound, video and game controllers one by one.
   
4. Right click on the devices inside the section and click on
   Disable device.
   
5. If asked for restart click on restart later and disable all the devices.
   
6. Close the device manager window and restart the computer.
   

You may also refer the steps mentioned in the article
Troubleshoot blue screen errors.



However, as Thagstrom has suggested, please share the dump files with us to get to the root cause of the issue.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator