Windows 10: Blue Screen

While I was playing, my laptop suddenly went blue screen. This is the second time. The blue screen error that occurred to me before was:

Stop code: kmode_exception_not_handled
Error code: 0x0000001e
What failed: dxgmms2.sys


And now:


Stop code:s service exception

What failed: dxgmms2.sys


What might be the cause of that? My Acer Aspire VX5-591g specifications:


Windows 10 Pro 1909

IntelR CoreTM i7-7700HQ Processor 6M Cache, up to 3.80 GHz

NVIDIA GeForce GTX 1050 Ti Notebook GDDR5 4GB vRAM

IntelR HD Graphics 630

8GB RAM

1TB HDD

never tried overclocking and my NVIDIA driver is at the latest version 445.87

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response

 

Blue Screen of Deaths on a Daily

Hi,

Blue screen errors can occur if a serious problem causes Windows to shut down or restart unexpectedly. This error can be caused by both hardware and software issues. To isolate your concern, we'd like to know if there were any changes made
prior to the issue.

In the meantime, we suggest that you follow the steps provided on this link for blue screen error basic
troubleshooting. Once you're on the page, select the option on when do you get the error and proceed with the steps listed.

Let us know how it goes after performing the suggested steps.