Windows 10: Blue Screens and Hard Locks with the error "whea_uncorrectable_error"

Hey All,I recently started experiencing a very strange combination of blue screens and hard locks with my machine. The crashes have been happening with certain games, but not all, and not with any regularity. Seemingly at random during gameplay, the computer will lock, drop into a bluescreen and show the error "WHEA_UNCORRECTABLE_ERROR" which from a cursory glance looks like hardware issue. I suspected the RAM, and just wrapped up a Memtest86+ with 9 passes and no failures. I'm not sure what else I can test, any advice?ThanksBuild:CPU: AMD Ryzen 9 3950X 3.5 GHz 16-Core ProcessorMotherboard: Gi

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Blue screen crashes

Hi Howard,

We would like to know if you're still experiencing blue screen errors. If yes, the error WHEA_UNCORRECTABLE_ERROR message you received may possibly occur due to a hardware error.
To efficiently assist you, kindly answer the following questions:

• Have you made any recent changes prior to this issue?
• What troubleshooting steps have you done so far?

Meanwhile, I suggest that you follow the steps in this article on how to troubleshoot WHEA_UNCORRECTABLE_ERROR.

If the issue still persists, I recommend that you follow the steps in this
article on how to troubleshoot blue screen errors. You can choose when did you get the error and perform
the instructions.

Let us know if you need further assistance.

 

Blue Screen error: WHEA_UNCORRECTABLE_ERROR

Hello Green,

We regret for the inconvenience. Let me assist you to resolve the issue.

From the description provided, I understand that you are experiencing Blue screen error with the error code Bug Check 0x124:

WHEA_UNCORRECTABLE_ERROR.

To be able to assist you better, provide us a few more details on the below questions.

• 
  Make and model of the computer?
  
• 
  Did you recently install any new programs or hardware?
  
• 
  Are you able to login to Windows desktop to perform further troubleshooting? If not, did you check if you can access the
  Windows Recovery Environment (Windows RE)?
  

In most cases, you will experience WHEA_UNCORRECTABLE_ERROR blue screen errors after you’ve installed new hardware or software. This can be a result of incorrectly configured, old/corrupted device drivers or even outdated firmware. As well as it can be due
to corruption in Windows registry from a recent software change.

In this case the bug check is typically related to physical hardware failures. It can be heat related, defective hardware, memory or even a processor that is beginning to fail or has failed. If over-clocking has been enabled, try disabling it.

Write to us with the updated results and the required information for us to be able to assist you further.

Thank You.

 

Frequent System crash with the error WHEA_uncorrectable_error

Hello Janey,

Please help us with the below information to help you better.

• What is the model of your computer?
• What is the exact error message/code you see?

If you receive a blue screen error (also known as a stop code), it means that your PC has shut down suddenly to protect itself from data loss. If you see the text “WHEA_UNCORRECTABLE_ERROR”, it means that a hardware error has occurred.

As an initial step I would suggest you to install all the pending updates on your computer.

Suggest you to refer to the below article and check if it helps in addressing your issue.

Troubleshoot blue screen errors

https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors

Blue screen error could also appear due to outdated or corrupted drivers on your computer, I would suggest you to update you Display, Graphic and all other drivers on your computer, it may help you to resolve the issue.

Update drivers in Windows 10

https://support.microsoft.com/en-us...566-b983195752c1/update-drivers-in-windows-10


Let us know about the status of the issue. We would be happy to help you further