Windows 10: Blue Screens

Discus and support Blue Screens in Windows 10 Drivers and Hardware to solve the problem; I got a computer built for me and from basically as soon as I have got it it has blue screen on a daily basies (2 months) My friend built it for me who... Discussion in 'Windows 10 Drivers and Hardware' started by JustinOrr, Dec 12, 2019.

  1. JustinOrr Win User

    Blue Screens


    I got a computer built for me and from basically as soon as I have got it it has blue screen on a daily basies (2 months) My friend built it for me who builds PCs for all our friends. And all the Hardware is brand new.

    Even after us Testing the PC using things like HeavyLoad it seemed to crash within seconds, I took of Photoshopcs6 and it then was able to go through a full test for hrs without a crash. Then following morning as soon as I turned it on Blue screened.

    I have been using BlueScreen Viewer and have only just come across Event Viwer and WhoCrashed today and have found that most of the jargin says it could possible be down to an unknow driver.

    I have ran tests on my SSD drive and all came back fine, I have tests both my other two HD and came back fine and have tested my Memory using USB Boot MemTest86 and all came back 100% after like 4 hrs test.

    I am at a loss as I even dropped my PC into computer store and they restored my PC with Windows 10 and ran more or less the same kind of Stress tests and all came back fine and didnt blue screen...until the following day. i didnt go back to them as simply i dont have time to run back to the shop due to work.

    I am not only a begginer into the PC world so majority of this is above my head. so please forgive me.

    I have all my drivers are uptodate and windows 10 is uptodate, also the firmware on my SSD is also fine

    These are the last 5 Blue Screen crash dump files.

    On Tue 10/12/2019 19:00:22 your computer crashed or a problem was reported
    crash dump file: C:\Windows\Minidump\121019-7937-01.dmp
    This was probably caused by the following module: hal.dll (hal+0x47FE8)
    Bugcheck code: 0x124 (0x0, 0xFFFFC80CA6D05028, 0xB2000000, 0x14)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Tue 10/12/2019 07:22:15 your computer crashed or a problem was reported
    crash dump file: C:\Windows\Minidump\121019-8437-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x1C14E0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80622A351CC, 0xFFFF82879D8D68A0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sun 08/12/2019 23:01:18 your computer crashed or a problem was reported
    crash dump file: C:\Windows\Minidump\120819-8125-01.dmp
    This was probably caused by the following module: hardware.sys (hardware)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8023EBBFFD6, 0xFFFFB5029AECB030, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hardware.sys .
    Google query: hardware.sys SYSTEM_SERVICE_EXCEPTION




    Conclusion
    5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    hardware.sys

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


    :)
     
    JustinOrr, Dec 12, 2019
    #1
  2. Roan T Win User

    Blue Screen

    Hi,





    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?



    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.



    Feel free to contact us if you need further help.
     
    Roan T, Dec 12, 2019
    #2
  3. Remon Ont Win User
    Startup Blue Screen

    Hi Jon,

    Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

    • Outdated device software drivers
    • Corrupted Windows update system files
    • Software/Security conflicts

    We would like to know some information:

    • Did you get any blue screen stop error codes?
    • Have you tried booting in Safe mode?

    We suggest that you check this
    article
    about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

    We will wait for your response
     
    Remon Ont, Dec 12, 2019
    #3
  4. Blue Screens

    Blue Screen of Deaths on a Daily

    Hi,

    Blue screen errors can occur if a serious problem causes Windows to shut down or restart unexpectedly. This error can be caused by both hardware and software issues. To isolate your concern, we'd like to know if there were any changes made
    prior to the issue.

    In the meantime, we suggest that you follow the steps provided on this link for blue screen error basic
    troubleshooting. Once you're on the page, select the option on when do you get the error and proceed with the steps listed.

    Let us know how it goes after performing the suggested steps.
     
    Eileen Gal, Dec 12, 2019
    #4
Thema:

Blue Screens

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