Windows 10: Bluescreen crash

Discus and support Bluescreen crash in Windows 10 BSOD Crashes and Debugging to solve the problem; link to the data: https://drive.google.com/file/d/1BqQQtEUV63yMKDAVUh-4CURgl0xjKv_2/view?usp=sharing 'report' is from AIDA64 and 'info' from... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by WhiteChocolate50, Apr 16, 2021.

  1. Bluescreen crash


    link to the data: https://drive.google.com/file/d/1BqQQtEUV63yMKDAVUh-4CURgl0xjKv_2/view?usp=sharing


    'report' is from AIDA64 and 'info' from MSinfo32.


    I would just run the pc and the error would happen, but instead of the classic bluescreen, the monitor simply disconnects, as the pc would literally just continue to run for a few seconds I can tell that from the still working sound, and then it would restart, sometimes not working after restart, and in that case I have to force close it and open again a bunch of times.


    If there is need for any more information or answers, I am willing to provide them.


    I have encountered this error for a week but only now I realized that it is a bluescreen, as Reliability Monitor told me:


    Source

    Windows


    Summary

    Shut down unexpectedly


    Date

    ‎4/‎15/‎2021 6:41 PM


    Status

    Not reported


    Problem signature

    Problem Event Name: BlueScreen

    Code: 116

    Parameter 1: ffffcc827ff1c270

    Parameter 2: fffff8016c7a4290

    Parameter 3: ffffffffc0000001

    Parameter 4: 3

    OS version: 10_0_19041

    Service Pack: 0_0

    Product: 256_1

    OS Version: 10.0.19041.2.0.0.256.48

    Locale ID: 1033

    :)
     
    WhiteChocolate50, Apr 16, 2021
    #1
  2. peach1971 Win User

    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Apr 16, 2021
    #2
  3. philc43 Win User
    Bluescreen Crashes in Windows 10

    There are a few things that I notice with these errors, they are nearly all hardware 0x124 errors which are difficult to troubleshoot because there is so little information.

    Most of them occur when the Norton Security process is running so a first step would be to uninstall Norton and just use Windows Defender while we are troubleshooting.

    There was one different BSOD error: 0x18 Reference by Pointer
    Probably caused by : BHDrvx64.sys ( BHDrvx64+114761 )

    You need to update or rollback your Symantec Heuristics Driver. Maybe this is part of the Norton install so it may be removed anyway.

    Check if there has been any improvement and if not then you will need to work through your hardware:



    STOP 0x124 Troubleshooting [/i] Read carefully before proceeding.


    Bluescreen crash [​IMG]
    Warning
    Bluescreen crash warnsmall.png
    If you're overclocking your system, revert back to stock clocks now.
    Bluescreen crash warnsmall.png



    Bluescreen crash [​IMG]
    Note Test the system once the overclock is removed before continuing with the steps outlined below.

    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE [/i] CPU TEST
    *Arrow Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums


    Bluescreen crash [​IMG]
    Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.




    TWO [/i] RAM TEST
    *Arrow Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums


    Bluescreen crash [​IMG]
    Note
    Bluescreen crash picture.jpg


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.




    THREE [/i] HDD TEST

    Bluescreen crash [​IMG]
    Note Please run HDTune first, in the order posted!
    *Arrow Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
    *Arrow Run chkdsk




    FOUR [/i] GPU TEST
    *Arrow Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums


    Bluescreen crash [​IMG]
    Note Run Furmark for around 30 minutes.

    Bluescreen crash [​IMG]
    Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.


    Report back on all the tests as you do them - take your time - there is no need to get them all done immediately.
     
    philc43, Apr 16, 2021
    #3
  4. MegaMan Win User

    Bluescreen crash

    Constant Bluescreens/Crashes

    New Build and having constant bluescreens / crashing

    Playing tf2 crash, run prime 95 within 60 seconds crash.

     
    MegaMan, Apr 16, 2021
    #4
Thema:

Bluescreen crash

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