Windows 10: Bluescreen on start-up (blackbox)

Discus and support Bluescreen on start-up (blackbox) in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, on multiple installs (1. reset while keeping personal files 2. reset while not keeping personal files 3. clean install) I have encountered these... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by JTallis93, Aug 11, 2018.

  1. JTALLIS93
    JTallis93 Win User

    Bluescreen on start-up (blackbox)


    Hi, on multiple installs (1. reset while keeping personal files 2. reset while not keeping personal files 3. clean install) I have encountered these bluescreens. I know they're bluescreens due to the eventviewer.


    I'm not 100% sure what is causing them and why.


    I can say that regarding the first boot of the day, this error occurred at 09:34:49:

    The previous system shutdown at 01:15:49 on ‎11/‎08/‎2018 was unexpected.


    The shutdown went smoothly to my knowledge - I clicked shutdown, and it shut down. Why it would be considered unexpected, I'm not sure. I do tend to leave some applications open though such as Chrome (it will re-open the multiple windows + tabs which is super convenient).


    Next up on the list is this critical error, this occurred at 09:35:45 (earlier than the time above for some reason)

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


    Then this error occurs at 09:35:04:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000139 (0x0000000000000003, 0xffff8007621e1590, 0xffff8007621e14e8, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 2ce53aa3-dd42-4f3b-ba11-1832dbd6ea13.


    I have the contents of MEMORY.DMP. I used WinDbg for this.


    Microsoft (R) Windows Debugger Version 10.0.17134.12 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 17134 MP (16 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 17134.1.amd64fre.rs4_release.180410-1804
    Machine Name:
    Kernel base = 0xfffff800`a9091000 PsLoadedModuleList = 0xfffff800`a944b1f0
    Debug session time: Sat Aug 11 09:34:09.393 2018 (UTC + 1:00)
    System Uptime: 1 days 0:18:25.540
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................................
    Loading User Symbols

    Loading unloaded module list
    .................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 139, {3, ffff8007621e1590, ffff8007621e14e8, 0}

    *** ERROR: Module load completed but symbols could not be loaded for FocusriteUSB.sys
    *** ERROR: Module load completed but symbols could not be loaded for FocusriteUSBSwRoot.sys
    Probably caused by : USBXHCI.SYS ( USBXHCI!Isoch_RetrieveNextStage+4d3 )

    Followup: MachineOwner
    ---------

    12: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    KERNEL_SECURITY_CHECK_FAILURE (139)
    A kernel component has corrupted a critical data structure. The corruption
    could potentially allow a malicious user to gain control of this machine.
    Arguments:
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffff8007621e1590, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffff8007621e14e8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1


    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 401

    BUILD_VERSION_STRING: 17134.1.amd64fre.rs4_release.180410-1804

    SYSTEM_MANUFACTURER: Micro-Star International Co., Ltd.

    SYSTEM_PRODUCT_NAME: MS-7A32

    SYSTEM_SKU: To be filled by O.E.M.

    SYSTEM_VERSION: 1.0

    BIOS_VENDOR: American Megatrends Inc.

    BIOS_VERSION: 1.G0

    BIOS_DATE: 04/27/2018

    BASEBOARD_MANUFACTURER: Micro-Star International Co., Ltd

    BASEBOARD_PRODUCT: X370 GAMING PRO CARBON (MS-7A32)

    BASEBOARD_VERSION: 1.0

    DUMP_TYPE: 1

    BUGCHECK_P1: 3

    BUGCHECK_P2: ffff8007621e1590

    BUGCHECK_P3: ffff8007621e14e8

    BUGCHECK_P4: 0

    TRAP_FRAME: ffff8007621e1590 -- (.trap 0xffff8007621e1590)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=ffffb80cd27a60b8 rbx=0000000000000000 rcx=0000000000000003
    rdx=ffffb80ccf2db0b8 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff808b5194246 rsp=ffff8007621e1720 rbp=ffffb80ccc178010
    r8=ffffb80ccf3776c8 r9=0000000000000000 r10=ffffb80cd27a6010
    r11=ffffb80ccf3776c8 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei pl nz ac po cy
    Wdf01000!RtlFailFast+0x5:
    fffff808`b5194246 cd29 int 29h
    Resetting default scope

    EXCEPTION_RECORD: ffff8007621e14e8 -- (.exr 0xffff8007621e14e8)
    ExceptionAddress: fffff808b5194246 (Wdf01000!RtlFailFast+0x0000000000000005)
    ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
    ExceptionFlags: 00000001
    NumberParameters: 1
    Parameter[0]: 0000000000000003
    Subcode: 0x3 FAST_FAIL_CORRUPT_LIST_ENTRY

    CPU_COUNT: 10

    CPU_MHZ: e10

    CPU_VENDOR: AuthenticAMD

    CPU_FAMILY: 17

    CPU_MODEL: 1

    CPU_STEPPING: 1

    BLACKBOXBSD: 1 (!blackboxbsd)


    BLACKBOXPNP: 1 (!blackboxpnp)


    BUGCHECK_STR: 0x139

    PROCESS_NAME: System

    CURRENT_IRQL: 2

    DEFAULT_BUCKET_ID: FAIL_FAST_CORRUPT_LIST_ENTRY

    ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

    EXCEPTION_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

    EXCEPTION_CODE_STR: c0000409

    EXCEPTION_PARAMETER1: 0000000000000003

    ANALYSIS_SESSION_HOST: DESKTOP-HS419DD

    ANALYSIS_SESSION_TIME: 08-11-2018 09:44:12.0838

    ANALYSIS_VERSION: 10.0.17134.12 amd64fre

    LAST_CONTROL_TRANSFER: from fffff800a9239f69 to fffff800a9229430

    STACK_TEXT:
    ffff8007`621e1268 fffff800`a9239f69 : 00000000`00000139 00000000`00000003 ffff8007`621e1590 ffff8007`621e14e8 : nt!KeBugCheckEx
    ffff8007`621e1270 fffff800`a923a310 : fffff808`b70b0000 ffff8007`621e1530 ffff8007`621e1ba0 ffff8007`621e2120 : nt!KiBugCheckDispatch+0x69
    ffff8007`621e13b0 fffff800`a923891f : ffff8007`621e16d4 ffffa10d`aae96680 00000000`00000000 00020006`00020006 : nt!KiFastFailDispatch+0xd0
    ffff8007`621e1590 fffff808`b5194246 : fffff808`b70c002c ffff8007`621e17d8 00000000`00000004 ffff8007`621e17e0 : nt!KiRaiseSecurityCheckFailure+0x2df
    ffff8007`621e1720 fffff808`b5160a2e : ffffb80c`d02a2a60 ffffb80c`d27a6010 ffff8007`621e17d0 ffff8007`621e17f8 : Wdf01000!FxIrpQueue::InsertIrpInQueue+0x340d2 [minkernel\wdf\framework\shared\core\fxirpqueue.cpp @ 582]
    ffff8007`621e1750 fffff808`b516e1f8 : ffffb80c`cf377650 00000000`00000000 ffffb80c`cf3777f0 fffff808`b6d69805 : Wdf01000!FxRequest::InsertTailIrpQueue+0x5e [minkernel\wdf\framework\shared\core\fxrequest.cpp @ 1907]
    ffff8007`621e1790 fffff808`b518a26b : ffffb80c`d02a2e01 ffffb80c`cc178010 00000000`00000000 000047f3`30c889a8 : Wdf01000!FxIoQueue::RequestCancelable+0x78 [minkernel\wdf\framework\shared\irphandlers\io\fxioqueue.cpp @ 2189]
    ffff8007`621e17d0 fffff808`b6d67c73 : ffffb80c`cf377650 ffffb80c`d02a2e40 00000000`00000000 ffffb80c`cf3777f0 : Wdf01000!imp_WdfRequestMarkCancelableEx+0x6b [minkernel\wdf\framework\shared\core\fxrequestapi.cpp @ 3536]
    ffff8007`621e1820 fffff808`b6d6654d : 000047f3`30c889a8 ffffb80c`cf3777f0 ffffb80c`d02a2e40 00000000`00000003 : USBXHCI!Isoch_RetrieveNextStage+0x4d3
    ffff8007`621e18a0 fffff808`b6d66438 : ffffb80c`d02a2e40 00000000`00000000 000047f3`2fd5d500 00000000`00000000 : USBXHCI!Isoch_MappingLoop+0x89
    ffff8007`621e18f0 fffff808`b6d6a0e6 : ffffb80c`d02a2e40 ffffb80c`d02a2e40 000047f3`2fd5d500 ffff8007`621e19a0 : USBXHCI!Isoch_MapTransfers+0x78
    ffff8007`621e1940 fffff808`b51e6ce1 : ffff8007`621e19d0 000047f3`2fd5d598 fffffbfd`feff7fb8 fffffbfd`feff77f8 : USBXHCI!Isoch_WdfEvtIoQueueReadyNotification+0x96
    ffff8007`621e1970 fffff808`b51e713a : 00000000`00000000 ffffb80c`d02a2a60 ffff8007`621e1ae8 ffffa10d`a5b8ce42 : Wdf01000!FxIoQueueIoState::Invoke+0x3d [minkernel\wdf\framework\shared\inc\private\common\fxioqueuecallbacks.hpp @ 126]
    ffff8007`621e19a0 fffff808`b5190a0f : ffffb80c`d02a2a60 ffff8007`621e1a79 ffffb80c`d02a2b20 ffffb80c`cf377650 : Wdf01000!FxIoQueue:Bluescreen on start-up (blackbox) :processReadyNotify+0x7e [minkernel\wdf\framework\shared\irphandlers\io\fxioqueue.cpp @ 4844]
    ffff8007`621e1a00 fffff808`b516095e : ffffb80c`d02a2a60 00000000`00000001 00000000`00000000 ffffb80c`d02a2a60 : Wdf01000!FxIoQueue:Bluescreen on start-up (blackbox) :DispatchEvents+0x3543f [minkernel\wdf\framework\shared\irphandlers\io\fxioqueue.cpp @ 3055]
    ffff8007`621e1ae0 fffff808`b6dc40c0 : ffffb80c`cca1f580 ffffb80c`cf377650 00000000`0000001e ffffb80c`cc5a3af0 : Wdf01000!imp_WdfDeviceWdmDispatchIrpToIoQueue+0x62e [minkernel\wdf\framework\shared\core\km\fxdeviceapikm.cpp @ 494]
    ffff8007`621e1bc0 fffff808`b6dc3398 : 00000000`00000000 00000000`0000000a ffffb80c`cca1f580 00000000`00000000 : ucx01000!UrbHandler_USBPORTStyle_Legacy_IsochTransfer+0x1b0
    ffff8007`621e1c20 fffff808`b6db5ac4 : 000047f3`32ddf308 ffffb80c`d27a6010 ffff8007`621e1ce0 000047f3`32ddf308 : ucx01000!Urb_USBPORTStyle_ProcessURB+0x34c
    ffff8007`621e1c80 fffff808`b515792d : ffffb80c`cd220cf0 00000000`00000401 00000000`0000000f ffffb80c`d27a6010 : ucx01000!RootHub_Pdo_EvtInternalDeviceControlIrpPreprocessCallback+0x504
    ffff8007`621e1d10 fffff800`a91151a9 : ffffb80c`cc42cdf0 00000000`00000000 00000000`00000000 00000000`00000000 : Wdf01000!FxDevice:Bluescreen on start-up (blackbox) :DispatchWithLock+0x5fd [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1430]
    ffff8007`621e1e00 fffff808`b52d12b7 : ffffb80c`d27a6010 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IofCallDriver+0x59
    ffff8007`621e1e40 fffff808`b52d10b9 : ffffb80c`c97e23e0 00000000`00000007 ffffb80c`d27a63f8 00000000`00000000 : ACPI!ACPIIrpDispatchDeviceControl+0x97
    ffff8007`621e1e80 fffff800`a91151a9 : 00000000`00000007 00000000`00000000 ffff8007`621e1fa9 00000000`00000007 : ACPI!ACPIDispatchIrp+0xa9
    ffff8007`621e1f00 fffff808`b8c75aaa : fffff808`b51ce701 ffff8007`621e2001 ffffb80c`ccc13801 fffff808`b51ce720 : nt!IofCallDriver+0x59
    ffff8007`621e1f40 fffff808`b515792d : ffffb80c`ccc13850 00000000`00000000 ffffb80c`ccc12b40 fffff800`a9385706 : UsbHub3!HUBPDO_EvtDeviceWdmIrpPreprocess+0x102a
    ffff8007`621e2010 fffff800`a91151a9 : ffffb80c`cc9fe048 00000000`00000000 00000000`00000000 fffff808`b70b6d74 : Wdf01000!FxDevice:Bluescreen on start-up (blackbox) :DispatchWithLock+0x5fd [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1430]
    ffff8007`621e2100 fffff808`b70b6acb : ffffb80c`0000073d ffffb80c`6e766e75 00000000`00002580 fffff808`b70b6978 : nt!IofCallDriver+0x59
    ffff8007`621e2140 fffff808`b70b5d89 : 00000000`00000000 ffffb80c`cc9fe048 00000000`00000000 00000000`00000000 : FocusriteUSB+0x6acb
    ffff8007`621e2180 fffff808`b70ba3c6 : 00000000`00000000 ffffb80c`cca020f0 ffffb80c`cc9fe010 00000000`00000000 : FocusriteUSB+0x5d89
    ffff8007`621e21c0 fffff808`b6d048d6 : 00000000`00000001 ffffb80c`ccc78501 ffffb80c`ccc76d01 ffffb80c`ccc56570 : FocusriteUSB+0xa3c6
    ffff8007`621e2350 fffff808`b6d09fa0 : 00000000`00000006 ffffb80c`cca1e000 00000000`00000401 00000000`00000000 : FocusriteUSBSwRoot+0x48d6
    ffff8007`621e23b0 fffff808`b6d03e44 : ffffb80c`cc9fe758 00000000`00000000 ffffb80c`ccc85600 00000000`00000001 : FocusriteUSBSwRoot+0x9fa0
    ffff8007`621e2420 fffff808`b6d0637b : 00000000`00000001 00000000`00000000 00000000`00000000 fffff808`b51d9212 : FocusriteUSBSwRoot+0x3e44
    ffff8007`621e2470 fffff808`b6d02f0b : 00000000`00000000 00000000`00000005 00000000`00000004 ffffb80c`00000004 : FocusriteUSBSwRoot+0x637b
    ffff8007`621e24b0 fffff808`b6d056cd : ffffb80c`ccc84cc8 ffffb80c`ccc856c0 00000000`00000002 00000000`00000000 : FocusriteUSBSwRoot+0x2f0b
    ffff8007`621e24e0 fffff808`b6d04663 : 00000000`0000bb80 fffff808`b70bbf4b ffffb80c`00000000 00000000`00000000 : FocusriteUSBSwRoot+0x56cd
    ffff8007`621e2510 fffff808`b70b94e3 : 00000000`0000bb80 ffffb80c`cc600940 ffffb80c`cca02520 ffffb80c`c8bea878 : FocusriteUSBSwRoot+0x4663
    ffff8007`621e2560 fffff808`b70c54c1 : 00000000`00000000 00000000`00000000 00000000`0000000f ffffb80c`cc4d8010 : FocusriteUSB+0x94e3
    ffff8007`621e2590 fffff808`b51849b3 : ffffb80c`ccc84cc8 00000000`00000000 0ba80bdc`0bdc0c10 ffff8007`621e2690 : FocusriteUSB+0x154c1
    ffff8007`621e25d0 fffff808`b518495a : ffffb80c`ccc84700 fffff808`b517484e ffffb80c`0000000e ffff8007`621e26c8 : Wdf01000!FxPnpDeviceD0Entry::InvokeClient+0x23 [minkernel\wdf\framework\shared\irphandlers\pnp\pnpcallbacks.cpp @ 93]
    ffff8007`621e2630 fffff808`b515f2a6 : ffff8007`621e27a0 00000000`00000333 fffff808`b51fcb48 00000000`00000000 : Wdf01000!FxPrePostCallback::InvokeStateful+0x5a [minkernel\wdf\framework\shared\irphandlers\pnp\cxpnppowercallbacks.cpp @ 467]
    ffff8007`621e2670 fffff808`b5179c0a : ffffb80c`ccc847a0 ffffb80c`ccc847a0 00000000`00000333 fffff808`b51f99a0 : Wdf01000!FxPkgPnp:Bluescreen on start-up (blackbox) :powerWaking+0x46 [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 3512]
    ffff8007`621e26a0 fffff808`b517ddb0 : ffffb80c`ccc849a0 ffff8007`00000000 ffffb80c`ccc84978 ffff8007`621e2800 : Wdf01000!FxPkgPnp:Bluescreen on start-up (blackbox) :powerProcessEventInner+0x1fa [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 1557]
    ffff8007`621e2810 fffff808`b515e415 : 00000000`00000000 ffffb80c`ccc83e20 ffff02a2`c20c555d 00000000`00000000 : Wdf01000!FxPkgPnp:Bluescreen on start-up (blackbox) :powerProcessEvent+0x140 [minkernel\wdf\framework\shared\irphandlers\pnp\powerstatemachine.cpp @ 1338]
    ffff8007`621e28b0 fffff800`a91b8446 : ffffb80c`ccc83e20 ffffb80c`d2c3d370 ffffb80c`d2c3d370 ffffb80c`d2c3d7a3 : Wdf01000!FxPkgFdo::RaiseDevicePowerCompletion+0x25 [minkernel\wdf\framework\shared\irphandlers\pnp\fdopower.cpp @ 396]
    ffff8007`621e28e0 fffff800`a912071f : ffffb80c`d2c3d370 ffff8007`621e29c9 ffffb80c`ccc83e20 ffffb80c`d2c3d7a3 : nt!IopUnloadSafeCompletion+0x56
    ffff8007`621e2910 fffff800`a91205e7 : ffffb80c`d1115700 fffff800`a9101c00 ffffc901`b5709180 ffffb80c`c9897040 : nt!IopfCompleteRequest+0x11f
    ffff8007`621e2a30 fffff808`b8c77bb9 : ffff8007`621e2ad0 fffff800`a911c8db fffff800`a9506240 00000000`00000000 : nt!IofCompleteRequest+0x17
    ffff8007`621e2a60 fffff808`b516863a : 00000000`00000000 fffff808`b8c69b00 ffffb80c`cc4d92c8 00000000`0000000c : UsbHub3!HUBPDO_EvtCompleteIrpWorkItem+0x39
    ffff8007`621e2a90 fffff808`b516a619 : fffff800`a9506200 ffffb80c`cc3b2130 00000000`00000000 00000000`00000000 : Wdf01000!FxWorkItem::WorkItemHandler+0x7e [minkernel\wdf\framework\shared\core\fxworkitem.cpp @ 374]
    ffff8007`621e2ad0 fffff800`a91262dc : ffffb80c`cf5238a0 ffffb80c`cf5238a0 ffffb80c`ccc13850 00000000`0000000c : Wdf01000!FxWorkItem::WorkItemThunk+0x29 [minkernel\wdf\framework\shared\core\fxworkitem.cpp @ 439]
    ffff8007`621e2b10 fffff800`a90d3335 : 00000000`00000000 ffffb80c`d1115700 fffff800`a91261b0 00000000`0000000c : nt!IopProcessWorkItem+0x12c
    ffff8007`621e2b80 fffff800`a9175cd7 : ffffb80c`d1115700 00000000`00000080 ffffb80c`c86be440 ffffb80c`d1115700 : nt!ExpWorkerThread+0xf5
    ffff8007`621e2c10 fffff800`a92308d6 : ffffc901`b5679180 ffffb80c`d1115700 fffff800`a9175c90 00000000`00000246 : nt!PspSystemThreadStartup+0x47
    ffff8007`621e2c60 00000000`00000000 : ffff8007`621e3000 ffff8007`621dd000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


    THREAD_SHA1_HASH_MOD_FUNC: 110bd15c91d919ea66e51fb68947ff204799d449

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 85fa61cf2272024d6bc27c3ae52f4ec9c996d68a

    THREAD_SHA1_HASH_MOD: 20f6404fcfde08a021911e39d5be238733a1d778

    FOLLOWUP_IP:
    USBXHCI!Isoch_RetrieveNextStage+4d3
    fffff808`b6d67c73 8be8 mov ebp,eax

    FAULT_INSTR_CODE: c085e88b

    SYMBOL_STACK_INDEX: 8

    SYMBOL_NAME: USBXHCI!Isoch_RetrieveNextStage+4d3

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: USBXHCI

    IMAGE_NAME: USBXHCI.SYS

    DEBUG_FLR_IMAGE_TIMESTAMP: 20dd3918

    IMAGE_VERSION: 10.0.17134.1

    STACK_COMMAND: .thread ; .cxr ; kb

    BUCKET_ID_FUNC_OFFSET: 4d3

    FAILURE_BUCKET_ID: 0x139_3_CORRUPT_LIST_ENTRY_USBXHCI!Isoch_RetrieveNextStage

    BUCKET_ID: 0x139_3_CORRUPT_LIST_ENTRY_USBXHCI!Isoch_RetrieveNextStage

    PRIMARY_PROBLEM_CLASS: 0x139_3_CORRUPT_LIST_ENTRY_USBXHCI!Isoch_RetrieveNextStage

    TARGET_TIME: 2018-08-11T08:34:09.000Z

    OSBUILD: 17134

    OSSERVICEPACK: 0

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 784

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: 2018-07-06 07:57:56

    BUILDDATESTAMP_STR: 180410-1804

    BUILDLAB_STR: rs4_release

    BUILDOSVER_STR: 10.0.17134.1.amd64fre.rs4_release.180410-1804

    ANALYSIS_SESSION_ELAPSED_TIME: 1bdd

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0x139_3_corrupt_list_entry_usbxhci!isoch_retrievenextstage

    FAILURE_ID_HASH: {82d982a7-c2eb-7cd4-7644-dc443cdb5072}

    Followup: MachineOwner
    ---------

    Within the Application logs (the above was under System), I do have a Windows Error Reporting information log. I have two, one at 09:35:08 and the other at 09:35:10. I believe both are the same so I will only show the latter.


    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 139
    P2: 3
    P3: ffff8007621e1590
    P4: ffff8007621e14e8
    P5: 0
    P6: 10_0_17134
    P7: 0_0
    P8: 768_1
    P9:
    P10:

    Attached files:
    \\?\C:\Windows\Minidump\081118-6062-01.dmp
    \\?\C:\Windows\TEMP\WER-20765-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6273.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6293.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62A2.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER62C2.tmp.txt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_139_d0b32315677ff73e1c9dc9533585768c83b0ac3d_00000000_cab_2494689d

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 2ce53aa3-dd42-4f3b-ba11-1832dbd6ea13
    Report Status: 2049
    Hashed bucket:
    Cab Guid: 0


    Let's take a look at the Minidump. I believe this is more or less the same as MEMORY.DMP but I'll share it anyway.


    Microsoft (R) Windows Debugger Version 10.0.17134.12 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\081118-6062-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 17134 MP (16 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 17134.1.amd64fre.rs4_release.180410-1804
    Machine Name:
    Kernel base = 0xfffff800`a9091000 PsLoadedModuleList = 0xfffff800`a944b1f0
    Debug session time: Sat Aug 11 09:34:09.393 2018 (UTC + 1:00)
    System Uptime: 1 days 0:18:25.540
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................................
    Loading User Symbols
    Loading unloaded module list
    .................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 139, {3, ffff8007621e1590, ffff8007621e14e8, 0}

    *** WARNING: Unable to verify timestamp for FocusriteUSB.sys
    *** ERROR: Module load completed but symbols could not be loaded for FocusriteUSB.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : USBXHCI.SYS ( USBXHCI!Isoch_RetrieveNextStage+4d3 )

    Followup: MachineOwner
    ---------

    12: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    KERNEL_SECURITY_CHECK_FAILURE (139)
    A kernel component has corrupted a critical data structure. The corruption
    could potentially allow a malicious user to gain control of this machine.
    Arguments:
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffff8007621e1590, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffff8007621e14e8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1


    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 17134.1.amd64fre.rs4_release.180410-1804

    SYSTEM_MANUFACTURER: Micro-Star International Co., Ltd.

    SYSTEM_PRODUCT_NAME: MS-7A32

    SYSTEM_SKU: To be filled by O.E.M.

    SYSTEM_VERSION: 1.0

    BIOS_VENDOR: American Megatrends Inc.

    BIOS_VERSION: 1.G0

    BIOS_DATE: 04/27/2018

    BASEBOARD_MANUFACTURER: Micro-Star International Co., Ltd

    BASEBOARD_PRODUCT: X370 GAMING PRO CARBON (MS-7A32)

    BASEBOARD_VERSION: 1.0

    DUMP_TYPE: 2

    BUGCHECK_P1: 3

    BUGCHECK_P2: ffff8007621e1590

    BUGCHECK_P3: ffff8007621e14e8

    BUGCHECK_P4: 0

    TRAP_FRAME: ffff8007621e1590 -- (.trap 0xffff8007621e1590)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=ffffb80cd27a60b8 rbx=0000000000000000 rcx=0000000000000003
    rdx=ffffb80ccf2db0b8 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff808b5194246 rsp=ffff8007621e1720 rbp=ffffb80ccc178010
    r8=ffffb80ccf3776c8 r9=0000000000000000 r10=ffffb80cd27a6010
    r11=ffffb80ccf3776c8 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei pl nz ac po cy
    Wdf01000!RtlFailFast+0x5:
    fffff808`b5194246 cd29 int 29h
    Resetting default scope

    EXCEPTION_RECORD: ffff8007621e14e8 -- (.exr 0xffff8007621e14e8)
    ExceptionAddress: fffff808b5194246 (Wdf01000!RtlFailFast+0x0000000000000005)
    ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
    ExceptionFlags: 00000001
    NumberParameters: 1
    Parameter[0]: 0000000000000003
    Subcode: 0x3 FAST_FAIL_CORRUPT_LIST_ENTRY

    CPU_COUNT: 10

    CPU_MHZ: e10

    CPU_VENDOR: AuthenticAMD

    CPU_FAMILY: 17

    CPU_MODEL: 1

    CPU_STEPPING: 1

    BLACKBOXBSD: 1 (!blackboxbsd)


    BLACKBOXPNP: 1 (!blackboxpnp)


    CUSTOMER_CRASH_COUNT: 1

    BUGCHECK_STR: 0x139

    PROCESS_NAME: System

    CURRENT_IRQL: 2

    DEFAULT_BUCKET_ID: FAIL_FAST_CORRUPT_LIST_ENTRY

    ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

    EXCEPTION_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

    EXCEPTION_CODE_STR: c0000409

    EXCEPTION_PARAMETER1: 0000000000000003

    ANALYSIS_SESSION_HOST: DESKTOP-HS419DD

    ANALYSIS_SESSION_TIME: 08-11-2018 10:09:14.0002

    ANALYSIS_VERSION: 10.0.17134.12 amd64fre

    LAST_CONTROL_TRANSFER: from fffff800a9239f69 to fffff800a9229430

    STACK_TEXT:
    ffff8007`621e1268 fffff800`a9239f69 : 00000000`00000139 00000000`00000003 ffff8007`621e1590 ffff8007`621e14e8 : nt!KeBugCheckEx
    ffff8007`621e1270 fffff800`a923a310 : fffff808`b70b0000 ffff8007`621e1530 ffff8007`621e1ba0 ffff8007`621e2120 : nt!KiBugCheckDispatch+0x69
    ffff8007`621e13b0 fffff800`a923891f : ffff8007`621e16d4 ffffa10d`aae96680 00000000`00000000 00020006`00020006 : nt!KiFastFailDispatch+0xd0
    ffff8007`621e1590 fffff808`b5194246 : fffff808`b70c002c ffff8007`621e17d8 00000000`00000004 ffff8007`621e17e0 : nt!KiRaiseSecurityCheckFailure+0x2df
    ffff8007`621e1720 fffff808`b5160a2e : ffffb80c`d02a2a60 ffffb80c`d27a6010 ffff8007`621e17d0 ffff8007`621e17f8 : Wdf01000!FxIrpQueue::InsertIrpInQueue+0x340d2 [minkernel\wdf\framework\shared\core\fxirpqueue.cpp @ 582]
    ffff8007`621e1750 fffff808`b516e1f8 : ffffb80c`cf377650 00000000`00000000 ffffb80c`cf3777f0 fffff808`b6d69805 : Wdf01000!FxRequest::InsertTailIrpQueue+0x5e [minkernel\wdf\framework\shared\core\fxrequest.cpp @ 1907]
    ffff8007`621e1790 fffff808`b518a26b : ffffb80c`d02a2e01 ffffb80c`cc178010 00000000`00000000 000047f3`30c889a8 : Wdf01000!FxIoQueue::RequestCancelable+0x78 [minkernel\wdf\framework\shared\irphandlers\io\fxioqueue.cpp @ 2189]
    ffff8007`621e17d0 fffff808`b6d67c73 : ffffb80c`cf377650 ffffb80c`d02a2e40 00000000`00000000 ffffb80c`cf3777f0 : Wdf01000!imp_WdfRequestMarkCancelableEx+0x6b [minkernel\wdf\framework\shared\core\fxrequestapi.cpp @ 3536]
    ffff8007`621e1820 fffff808`b6d6654d : 000047f3`30c889a8 ffffb80c`cf3777f0 ffffb80c`d02a2e40 00000000`00000003 : USBXHCI!Isoch_RetrieveNextStage+0x4d3
    ffff8007`621e18a0 fffff808`b6d66438 : ffffb80c`d02a2e40 00000000`00000000 000047f3`2fd5d500 00000000`00000000 : USBXHCI!Isoch_MappingLoop+0x89
    ffff8007`621e18f0 fffff808`b6d6a0e6 : ffffb80c`d02a2e40 ffffb80c`d02a2e40 000047f3`2fd5d500 ffff8007`621e19a0 : USBXHCI!Isoch_MapTransfers+0x78
    ffff8007`621e1940 fffff808`b51e6ce1 : ffff8007`621e19d0 000047f3`2fd5d598 fffffbfd`feff7fb8 fffffbfd`feff77f8 : USBXHCI!Isoch_WdfEvtIoQueueReadyNotification+0x96
    ffff8007`621e1970 fffff808`b51e713a : 00000000`00000000 ffffb80c`d02a2a60 ffff8007`621e1ae8 ffffa10d`a5b8ce42 : Wdf01000!FxIoQueueIoState::Invoke+0x3d [minkernel\wdf\framework\shared\inc\private\common\fxioqueuecallbacks.hpp @ 126]
    ffff8007`621e19a0 fffff808`b5190a0f : ffffb80c`d02a2a60 ffff8007`621e1a79 ffffb80c`d02a2b20 ffffb80c`cf377650 : Wdf01000!FxIoQueue:Bluescreen on start-up (blackbox) :processReadyNotify+0x7e [minkernel\wdf\framework\shared\irphandlers\io\fxioqueue.cpp @ 4844]
    ffff8007`621e1a00 fffff808`b516095e : ffffb80c`d02a2a60 00000000`00000001 00000000`00000000 ffffb80c`d02a2a60 : Wdf01000!FxIoQueue:Bluescreen on start-up (blackbox) :DispatchEvents+0x3543f [minkernel\wdf\framework\shared\irphandlers\io\fxioqueue.cpp @ 3055]
    ffff8007`621e1ae0 fffff808`b6dc40c0 : ffffb80c`cca1f580 ffffb80c`cf377650 00000000`0000001e ffffb80c`cc5a3af0 : Wdf01000!imp_WdfDeviceWdmDispatchIrpToIoQueue+0x62e [minkernel\wdf\framework\shared\core\km\fxdeviceapikm.cpp @ 494]
    ffff8007`621e1bc0 fffff808`b6dc3398 : 00000000`00000000 00000000`0000000a ffffb80c`cca1f580 00000000`00000000 : ucx01000!UrbHandler_USBPORTStyle_Legacy_IsochTransfer+0x1b0
    ffff8007`621e1c20 fffff808`b6db5ac4 : 000047f3`32ddf308 ffffb80c`d27a6010 ffff8007`621e1ce0 000047f3`32ddf308 : ucx01000!Urb_USBPORTStyle_ProcessURB+0x34c
    ffff8007`621e1c80 fffff808`b515792d : ffffb80c`cd220cf0 00000000`00000401 00000000`0000000f ffffb80c`d27a6010 : ucx01000!RootHub_Pdo_EvtInternalDeviceControlIrpPreprocessCallback+0x504
    ffff8007`621e1d10 fffff800`a91151a9 : ffffb80c`cc42cdf0 00000000`00000000 00000000`00000000 00000000`00000000 : Wdf01000!FxDevice:Bluescreen on start-up (blackbox) :DispatchWithLock+0x5fd [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1430]
    ffff8007`621e1e00 fffff808`b52d12b7 : ffffb80c`d27a6010 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IofCallDriver+0x59
    ffff8007`621e1e40 fffff808`b52d10b9 : ffffb80c`c97e23e0 00000000`00000007 ffffb80c`d27a63f8 00000000`00000000 : ACPI!ACPIIrpDispatchDeviceControl+0x97
    ffff8007`621e1e80 fffff800`a91151a9 : 00000000`00000007 00000000`00000000 ffff8007`621e1fa9 00000000`00000007 : ACPI!ACPIDispatchIrp+0xa9
    ffff8007`621e1f00 fffff808`b8c75aaa : fffff808`b51ce701 ffff8007`621e2001 ffffb80c`ccc13801 fffff808`b51ce720 : nt!IofCallDriver+0x59
    ffff8007`621e1f40 fffff808`b515792d : ffffb80c`ccc13850 00000000`00000000 ffffb80c`ccc12b40 fffff800`a9385706 : UsbHub3!HUBPDO_EvtDeviceWdmIrpPreprocess+0x102a
    ffff8007`621e2010 fffff800`a91151a9 : ffffb80c`cc9fe048 00000000`00000000 00000000`00000000 fffff808`b70b6d74 : Wdf01000!FxDevice:Bluescreen on start-up (blackbox) :DispatchWithLock+0x5fd [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1430]
    ffff8007`621e2100 fffff808`b70b6acb : ffffb80c`0000073d ffffb80c`6e766e75 00000000`00002580 fffff808`b70b6978 : nt!IofCallDriver+0x59
    ffff8007`621e2140 ffffb80c`0000073d : ffffb80c`6e766e75 00000000`00002580 fffff808`b70b6978 ffffb80c`cca020f0 : FocusriteUSB+0x6acb
    ffff8007`621e2148 ffffb80c`6e766e75 : 00000000`00002580 fffff808`b70b6978 ffffb80c`cca020f0 ffffc901`b6700000 : 0xffffb80c`0000073d
    ffff8007`621e2150 00000000`00002580 : fffff808`b70b6978 ffffb80c`cca020f0 ffffc901`b6700000 ffffb80c`cc9fe010 : 0xffffb80c`6e766e75
    ffff8007`621e2158 fffff808`b70b6978 : ffffb80c`cca020f0 ffffc901`b6700000 ffffb80c`cc9fe010 fffff808`b70b5d89 : 0x2580
    ffff8007`621e2160 ffffb80c`cca020f0 : ffffc901`b6700000 ffffb80c`cc9fe010 fffff808`b70b5d89 00000000`00000000 : FocusriteUSB+0x6978
    ffff8007`621e2168 ffffc901`b6700000 : ffffb80c`cc9fe010 fffff808`b70b5d89 00000000`00000000 ffffb80c`cc9fe048 : 0xffffb80c`cca020f0
    ffff8007`621e2170 ffffb80c`cc9fe010 : fffff808`b70b5d89 00000000`00000000 ffffb80c`cc9fe048 00000000`00000000 : 0xffffc901`b6700000
    ffff8007`621e2178 fffff808`b70b5d89 : 00000000`00000000 ffffb80c`cc9fe048 00000000`00000000 00000000`00000000 : 0xffffb80c`cc9fe010
    ffff8007`621e2180 00000000`00000000 : ffffb80c`cc9fe048 00000000`00000000 00000000`00000000 00000000`00000401 : FocusriteUSB+0x5d89


    THREAD_SHA1_HASH_MOD_FUNC: 3ec1e5a889bd406e9748949a337b5e9fa9c536cc

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 9300a2f7a49255ae3d65f88152619f14f17047f7

    THREAD_SHA1_HASH_MOD: c6e5a65860bff4c921b6880007a265a3c22b712a

    FOLLOWUP_IP:
    USBXHCI!Isoch_RetrieveNextStage+4d3
    fffff808`b6d67c73 8be8 mov ebp,eax

    FAULT_INSTR_CODE: c085e88b

    SYMBOL_STACK_INDEX: 8

    SYMBOL_NAME: USBXHCI!Isoch_RetrieveNextStage+4d3

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: USBXHCI

    IMAGE_NAME: USBXHCI.SYS

    DEBUG_FLR_IMAGE_TIMESTAMP: 20dd3918

    IMAGE_VERSION: 10.0.17134.1

    STACK_COMMAND: .thread ; .cxr ; kb

    BUCKET_ID_FUNC_OFFSET: 4d3

    FAILURE_BUCKET_ID: 0x139_3_CORRUPT_LIST_ENTRY_USBXHCI!Isoch_RetrieveNextStage

    BUCKET_ID: 0x139_3_CORRUPT_LIST_ENTRY_USBXHCI!Isoch_RetrieveNextStage

    PRIMARY_PROBLEM_CLASS: 0x139_3_CORRUPT_LIST_ENTRY_USBXHCI!Isoch_RetrieveNextStage

    TARGET_TIME: 2018-08-11T08:34:09.000Z

    OSBUILD: 17134

    OSSERVICEPACK: 165

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 784

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: 2018-07-06 07:57:56

    BUILDDATESTAMP_STR: 180410-1804

    BUILDLAB_STR: rs4_release

    BUILDOSVER_STR: 10.0.17134.1.amd64fre.rs4_release.180410-1804

    ANALYSIS_SESSION_ELAPSED_TIME: c8a

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0x139_3_corrupt_list_entry_usbxhci!isoch_retrievenextstage

    FAILURE_ID_HASH: {82d982a7-c2eb-7cd4-7644-dc443cdb5072}

    Followup: MachineOwner
    ---------


    The other files listed that are temporary cannot be found. I suppose they were removed by the system as they were temporary.


    I notice a couple of Focusrite errors. I do have a Focusrite Scarlett 2i2 audio interface. Phantom power can either be on or off, it doesn't make a difference with the crashes. I can have boots which are smooth too... albeit a bit less common. I haven't had this issue for the past 3 or 4 days since the clean install and then it started again. I've installed nothing within the last few days (some windows updates but that's all) that could have triggered the crashes.

    Does anyone know more information regarding these crashes? Clearly something is wrong if a clean install doesn't fix it.

    :)
     
    JTallis93, Aug 11, 2018
    #1
  2. IAN SER
    Ian Ser Win User

    bluescreen error message wont allow access to desktop

    Hi David,

    To know what kind of troubleshooting steps would be applicable to your bluescreen error, please answer these questions:

    • What is the exact error message showing on your end?
    • Were there any changes/updates to your device prior to the issue?
    • Any troubleshooting steps you've done so far to resolve the issue?

    For now, you can have a look at the troubleshooting step on this link as an initial remedy to the bluescreen
    error you're receiving.

    We'll be waiting for your updates.
     
    Ian Ser, Aug 11, 2018
    #2
  3. XYLEE DEL
    Xylee Del Win User
    bluescreen

    We appreciate your reply. Since you mentioned that after using the Avast driver updater the issue started, we suggest that you rollback the drivers that you've updated and see if there will be any changes. To rollback the driver, you may follow the steps
    below:


    • Press Windows + R on the desktop screen.
    • Type devmgmt.msc and hit enter.
    • Expand the category you want and right click on the driver and select properties.
    • Navigate to driver tab and click on
      RollBack driver.

    Let us know the results.
     
    Xylee Del, Aug 11, 2018
    #3
  4. COLD STORM
    Cold Storm Win User

    Bluescreen on start-up (blackbox)

    EVGA GTX 2xx series Reinbursement Service

    XFX started it and Evga is doing the same. Evga is starting its own reinbursement program for those who bought the Evga 2xx series when they first came out. All you have to do is follow a few steps.

    • Must be a new purchase from an authorized EVGA reseller. Step-ups do not qualify.
    • You have 14 days to register and upload a qualified invoice to claim your EVGA Bucks.
    • Only customers who purhased the EVGA GTX 280 or GTX 260 at the full Manufactured Suggested Reatil Price (MSRP) will qualify for the Reimbursement Program.
    • If between June 16th and July 7th you purchased an:
    • EVGA GTX 260 you will receive $75.00 in EVGA Bucks* or $60.00 Cash Back
    • EVGA GTX 280 you will receive $150.00 in EVGA Bucks* or $125.00 Cash Back
    The only thing this doesn't cover is the Step-up program. I'm fine with that because I got the price cut anyway. I just hope to get the card by this weekend if not early next week. I have a itch to bench. *Rockout :rockout:

    Source: EVGA
     
    Cold Storm, Aug 11, 2018
    #4
Thema:

Bluescreen on start-up (blackbox)

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