Windows 10: BlueScreen Shut down unexpectedly HP EliteBook 840 G8 Notebook PC

I would like you to help me identify the exact cause of this BSOD blue screen error.Here is the minidump file

:)

 

How to disable trackpad for HP Elitebook 840 G5

As the question states, I am simply trying to disable my touchpad on my HP laptop. So I think this is very specific for the HP Elitebook 840 G5 as I have tried the following generic methods to disable the trackpad:

1. Under mouse settings, using the Synaptics tab. This tab does not exist for me. (Reference https://support.hp.com/us-en/document/c03882926)
   
2. Disabling the Synaptics driver. I thought this would work for sure too but I tried to disable all of the mouse drivers available under Mice and other pointing devices (Device Manager) and the trackpad still works.
   
3. Using third party software. I tried "touchpad-blocker" and even when enabled, the touchpad still works.
   
4. Double tapping the top left corner (how do i disable a touchpad on an hp elitebook 850 laptop? - HP Support Community - 5480918) This does nothing for mine.
   

I am open for other suggestions. I am really surprised that disabling the driver didn't work.

 

BlueScreen | Shut down unexpectedly | HP EliteBook 840 G8 Notebook PC

I would like you to help me identify the exact cause of this BSOD blue screen error.



Here is the minidump file

Problem Event Name: BlueScreen

Code: 3b

Parameter 1: c0000005

Parameter 2: fffff804aa879fb0

Parameter 3: ffffd40da0f8de20

Parameter 4: 0

OS version: 10_0_19045

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.19045.2.0.0.256.48

Locale ID: 1033





070123-10562-01.dmp

 

BlueScreen | Shut down unexpectedly | HP EliteBook 840 G8 Notebook PC

Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, as per checking and analyzing the error you have, there is an issue with BTHport.sys, these errors can be caused by hardware problems, outdated firmware, corrupt drivers, or other software-related, for us to fix the issue kindly follow the steps below:

Method 1. Roll back Bluetooth Driver.

-Press the Windows key + X

-Go to Device Manager

-Expand the Bluetooth

-Look for your Bluetooth Driver

-Right-click and click "Update Driver"

-Look for "Browse my computer for driver"

-Click "Let me pick drivers available drivers on my computer"

-Choose an old driver or another name of the driver then select it and hit next until it installs.

Method 2. Run system file checker.

On Powershell(admin), copy, paste, and enter each command below:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Once done restart the PC and check.

Method 3. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

- In the search box on the taskbar, type msconfig and select System Configuration from the results.

- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.

- On the Startup tab of System Configuration, select Open Task Manager.

- Under Startup in Task Manager, for each startup item, select the item and then select Disable.

- Close Task Manager.

- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Note: If the issue persists, please download and install a Bluetooth driver from your manufacturer's website.

Let me know how it goes and I hope that helps.

Bernard