Windows 10: Bluescreen when unplugging sound interface

I have a habit of unplugging my sound interface Focus rite Scarlett Solo 2nd Gen USB Audio Interface as a way to save a tiny amount of power; the interface emits a small green dot. This time, I did the deed with a guitar amp simulator open Cakewalk by Band Lab. At first, I blamed the software and moved on to Amplitude 5. Yet again, another blue screen. I was trouble shooting this for a solid 4 hours to no avail. One thing was common, the blue screen only happened if there was an amp simulator running, and the sound interface had been physically disconnected from the tower. Additionally, there were no bluescreens while disconnecting with Audacity running. This is what the bluescreen itself had said during reboot “stop code: SYSTEM_SERVICE_EXCEPTION, what failed: FocusriteusbSwRoot.sys”. Drivers for the interface are up to date. Any assistance will be greatly appreciated.

What WinDbg showed me


[COLOR=rgba30, 30, 30, 1]Microsoft R Windows Debugger Version 10.0.21306.1007 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\Minidump\041021-37468-01.dmp]Mini Kernel Dump File: Only registers and stack trace are availableSymbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP 12 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTS PersonalEdition build lab: 19041.1.amd64fre.vb_release.191206-1406Machine Name:Kernel base = 0xfffff806`43c00000 PsLoadedModuleList = 0xfffff806`4482a490Debug session time: Sat Apr 10 06:02:18.067 2021 UTC - 7:00System Uptime: 0 days 0:07:36.702Loading Kernel Symbols....................................................................................................................................................................................................................Loading User SymbolsLoading unloaded module list.........For analysis of this file, run [/COLOR][COLOR=rgba0, 0, 255, 1]!analyze -v[/COLOR][COLOR=rgba30, 30, 30, 1]nt!KeBugCheckEx:fffff806`43ff5c50 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffff868c`910cfc50=000000000000003b4: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************SYSTEM_SERVICE_EXCEPTION 3bAn exception happened while executing a system service routine.Arguments:Arg1: 00000000c0000005, Exception code that caused the bugcheckArg2: fffff80653ee3e0f, Address of the instruction which caused the bugcheckArg3: ffff868c910d0550, Address of the context record for the exception that caused the bugcheckArg4: 0000000000000000, zero.Debugging Details:------------------KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 6437 Key : Analysis.DebugAnalysisManager Value: Create Key : Analysis.Elapsed.mSec Value: 8047 Key : Analysis.Init.CPU.mSec Value: 655 Key : Analysis.Init.Elapsed.mSec Value: 3577 Key : Analysis.Memory.CommitPeak.Mb Value: 74 Key : WER.OS.Branch Value: vb_release Key : WER.OS.Timestamp Value: 2019-12-06T14:06:00Z Key : WER.OS.Version Value: 10.0.19041.1BUGCHECK_CODE: 3bBUGCHECK_P1: c0000005BUGCHECK_P2: fffff80653ee3e0fBUGCHECK_P3: ffff868c910d0550BUGCHECK_P4: 0CONTEXT: ffff868c910d0550 -- [/COLOR][COLOR=rgba0, 0, 255, 1].cxr 0xffff868c910d0550[/COLOR][COLOR=rgba30, 30, 30, 1]rax=fffff80653ef1158 rbx=0000000000000000 rcx=0000000000000000rdx=ffff868c910d1040 rsi=ffff868c910d1040 rdi=ffff868c910d1048rip=fffff80653ee3e0f rsp=ffff868c910d0f50 rbp=0000000000000000 r8=ffff868c910d1048 r9=0000000000000000 r10=ffffd58b91216430r11=ffff868c910d0ee0 r12=00002a746ede9bc8 r13=0000000000000000r14=ffffd58b82afec7c r15=0000000000220804iopl=0 nv up ei pl zr na po nccs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050246FocusriteusbSwRoot+0x3e0f:fffff806`53ee3e0f 488b03 mov rax,qword ptr [rbx] ds:002b:00000000`00000000=????????????????Resetting default scopeBLACKBOXBSD: 1 [/COLOR][COLOR=rgba0, 0, 255, 1]!blackboxbsd[/COLOR][COLOR=rgba30, 30, 30, 1]BLACKBOXNTFS: 1 [/COLOR][COLOR=rgba0, 0, 255, 1]!blackboxntfs[/COLOR][COLOR=rgba30, 30, 30, 1]BLACKBOXPNP: 1 [/COLOR][COLOR=rgba0, 0, 255, 1]!blackboxpnp[/COLOR][COLOR=rgba30, 30, 30, 1]BLACKBOXWINLOGON: 1CUSTOMER_CRASH_COUNT: 1PROCESS_NAME: Cakewalk.exeSTACK_TEXT: ffff868c`910d0f50 00000000`00000000 : 00000000`00000000 00000000`00014020 ffffd58b`932e7000 ffffd58b`91216540 : FocusriteusbSwRoot+0x3e0fSYMBOL_NAME: FocusriteusbSwRoot+3e0fMODULE_NAME: [/COLOR][COLOR=rgba0, 0, 255, 1]FocusriteusbSwRoot[/COLOR][COLOR=rgba30, 30, 30, 1]IMAGE_NAME: FocusriteusbSwRoot.sysSTACK_COMMAND: .cxr 0xffff868c910d0550 ; kbBUCKET_ID_FUNC_OFFSET: 3e0fFAILURE_BUCKET_ID: 0x3B_c0000005_FocusriteusbSwRoot!unknown_functionOS_VERSION: 10.0.19041.1BUILDLAB_STR: vb_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {3515c9b7-6a4a-3118-1670-f26d8e82fa66}Followup: MachineOwner---------[/COLOR]


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:)

 

Disable beep sound when plugging/unplugging laptop charger

I would suggest you to follow the steps and check if it helps.

Disable the PC Speakers and check if it helps.

• Right click on Sound Icon in the task bar and go to Playback devices.
  
• Select Speaker and click on properties.
  
• Go to Levels tab, and mute (or you can reduce it) PC Speaker and check if it helps.
  

 

Unplugging USB disables sound

Hi,

Thank you for posting your query on Microsoft Community.

I understand that you’re having issue with sound, I will make sure to help you with this issue.

This issue may occur due to damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card. damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound
card.

I suggest you to follow the below steps and check if it helps:

• Right click on the volume icon which is on bottom right corner.
• Click on playback devices and highlight speakers.
• Then below click on properties.
• And then click on Advanced Tab and below click on
  Restore to default
• And then Apply and click on OK

If the issue still persist then I would suggest you to follow the steps from the below link:

No sound in Windows

http://windows.microsoft.com/en-US/...1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

(Steps are given for Windows 8.1 but same applies to Windows 10 as well)

Hope this information helps and let us know the status of the issue we will be glad to help you.

Thanks.

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue