Windows 10: BlueScreens accross our company

Hello, I am in company with around 80 computers. At least 30 of them have the same issues - random BlueScreens with automated reboots after it. The others have the information of error in the log, but they are not suffering to the reboots.The BlueScreen error is CRITICAL_PROCES_DIED.The mix of computers and laptops is very wide. Old HP workstations, new Dell laptops and so on.The stack: Hybrid Azure AD Join, Microsoft 365 BP, Intune, Defender.It started in the April-May. It looks that it match to KB5055523 where is know impact of BlueScreen. It should be fixed in KB5055627 which is part o

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bluescreen error message wont allow access to desktop

Hi David,

To know what kind of troubleshooting steps would be applicable to your bluescreen error, please answer these questions:

• What is the exact error message showing on your end?
• Were there any changes/updates to your device prior to the issue?
• Any troubleshooting steps you've done so far to resolve the issue?

For now, you can have a look at the troubleshooting step on this link as an initial remedy to the bluescreen
error you're receiving.

We'll be waiting for your updates.

 

support company

rather than paying a third party for support, you should first contact the company responsible for the software you are experiencing problems with, there is often some level of free support available,

support here is free, experts will attempt to talk you through resolving your issue rather than gain access to your computer.

if the answer suggested is not clear or easy, you only need to ask for clarification or step by step instructions.

 

bluescreen

Hi,

Thank you for writing to Microsoft Community.

I understand that it can be frustrating for you when the computer shows bluescreen errors. Bluescreen errors are usually caused due to faulty hardware or drivers. We will try to narrow down the cause of the issue by performing a few steps.

1. Do you get bluescreen errors randomly or while performing any specific actions such as playing a game or running any particular application?
   
2. Do you see any error code along with the message “DRIVERS POWER STATE FAILURE”?
   
3. Are there any external devices connected to your computer?
   

The usual causes for bluescreen errors are Graphic card drivers and Network adapter drivers. We can go ahead and try to update the drivers.

Refer the article Update drivers in Windows 10 on how to update Graphic card
and Network drivers.

You may also refer the article Troubleshoot blue screen errors
for additional troubleshooting steps to fix the issue.

You can reply to this post if you need further assistance

Hope it helps.

Muralidhar

Microsoft Community Moderator