Windows 10: bluetooht mouse not pairing

for some reason, I cannot make the window larger which limits my ability to read or interact with it. Is anyone else having a similar problem?

:)

 

Arc Touch Mouse | Surface Edition can't Pair

1. Was there any changes made in software or hardware? No changes. As stated it started after I tried to pair it to a new PC/Laptop and the pairing indicator light never comes on the ARC mouse when I hold the pairing button down.
   
2. Are you trying for the first time to connect or was it working before?
   No it's not the first time. Both worked on the previous laptop. They only stopped working after I tried to pair them to a new one.
   

Thanks for the suggestions but those are the normal steps I already took and unfortunately none worked. Because the pair light doesn't come on either I think it's a glitch with the mice memory that happened when pairing to a new device or other bluetooth
devices. The same thing happened for both mice.

 

Arc Touch Mouse | Surface Edition can't Pair

Hello Brave,

Thank you for writing to Microsoft Community Forums.

Please provide some additional information, so that we can assist you better.

1. Was there any changes made in software or hardware?
   
2. Are you trying for the first time to connect or was it working before?
   

I would suggest you to try these steps and check if this resolves the issue.

Method 1:

Follow these steps to run Hardware and Devices troubleshooter:

1. Press Windows key + W and type troubleshooting.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click Hardware and Devices.

5. Follow the on-screen instruction to run the troubleshooter.

Method 2:

If your Bluetooth mouse isn’t working, doesn’t appear in the list of Bluetooth devices when you pair the mouse, or you see an error message during pairing, here are some things to try.

Make sure your mouse is paired with your PC

1. Press and hold the pairing button on your mouse for 5-7 seconds, then let the button go. The light will blink to show that the mouse is discoverable. The pairing button is usually on the bottom of the mouse.

2. On your PC, select the Start button, then select Settings>Devices > Bluetooth & other devices.

3. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Choose your mouse from in the list of devices. Follow any other instructions if they appear, then select done.

Method 3:

Please refer the Microsoft article: Connect to Bluetooth and USB-C devices

Do get back to us if you have more queries regarding Windows.

Hope it helps.

Harish

Microsoft Community - Moderator

 

Install wireless mouse

Hi Daniel,



Thank you for writing to Microsoft Community forum.

• What is the make and model of the wireless mouse?

You may follow the steps listed below and install the wireless mouse.

• Open ‘Settings’ and click on ‘Devices’.
  
• Click on ‘Bluetooth and other devices’ and turn on Bluetooth.
  
• Turn on your mouse meanwhile using the ‘On/Off’ switch.
  
• Press the ‘Pairing’ button on your mouse if present.
  
  (Go through the user manual to find out if your mouse has a pairing button and where it is located.)
  
• Allow the mouse to pair.
  

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.