Windows 10: Bluetooth adapter fails periodically

Discus and support Bluetooth adapter fails periodically in Windows 10 Drivers and Hardware to solve the problem; We have a Windows 10 Enterprise in a Dell XPS 13 9380. The bluetooth adapter of a QUALCOMM 0CA61X4A fails periodically and stops functioning. Event in... Discussion in 'Windows 10 Drivers and Hardware' started by Isabelgatms, Jun 2, 2020.

  1. ISABELGATMS
    Isabelgatms Win User

    Bluetooth adapter fails periodically


    We have a Windows 10 Enterprise in a Dell XPS 13 9380. The bluetooth adapter of a QUALCOMM 0CA61X4A fails periodically and stops functioning. Event in system log is the following. Any guidance to troubleshoot and fix it? We have tried to install new windows updates there are none, uninstall and reinstall driver, etc.. with no luck



    Event ID: 17 Source: BTHUSB
    Source
    BTHUSB
    Level
    Error
    Description

    The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.




    :)
     
    Isabelgatms, Jun 2, 2020
    #1
  2. ALIZ
    Aliz Win User

    Promate Bluetooth™ 4.0 USB Adapter !

    Hello Everyone

    I have just bought the above mentioned bluetooth adapter but unfortunately cant manage to connect my bluetooth headset with it (does not find the device in pairing mode, keeps searching)! I have downloaded and installed the latest driver for this device from the promate website. Any suggestions?

    OS - Win7 64 bit
     
    Aliz, Jun 2, 2020
    #2
  3. TRANBOL
    Tranbol Win User
    No bluetooth after system restore

    Thank you for your reply.

    I mean I have used a Windows system restore point. I tried restoring bluetooth with commands in CMD (sfc/scannow; DISM /Online.....) and by updating and uninstalling devices in the device manager. Update did not work. Uninstalling bluetooth devices made Bluetooth disappear out of the hidden devices list.
    All my steps I took worked but did not change anything in my bluetooth device list.

    I am using the bluetooth of my mainboard. MSI Z370M Gaming Pro AC
    My guess would be, that disabling the bluetooth network adapter before using a system restore point, disabled Bluetooth after using the system restore point.

    In the device manager I get this message in the USB Device list for a unknown USB Device:
    Windows has stopped this device because it has reported problems. (Code 43)
    A request for the USB device descriptor failed.
     
    Tranbol, Jun 2, 2020
    #3
  4. AASIM1111
    aasim1111 Win User

    Bluetooth adapter fails periodically

    Bluetooth in windows 10

    My computer specs are as listed in the profile. I think all of you guys are correct. I don't have built-in Bluetooth in mobo.

    I contacted skull candy headphones and thy have told me if I do not have built-in Bluetooth, I would need a dongle which supports at least a2dp. I do not know what the heck that means. I have a feeling I would need more than a cheap dongle.

    Anyone suggest some a2dp adapters. I searched but don't know what a2dp is so couldn't make a decision
     
    aasim1111, Jun 2, 2020
    #4
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Bluetooth adapter fails periodically

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