Windows 10: Bluetooth “Add device” window automatically closes

Suddenly when I try to connect a Bluetooth device, the “add device” window immediately closes when I open it. I’ve tried reinstalling drivers, doing a full reinstall of Windows, and every suggestion I could find. Can anyone help me?

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:)

 

Win10 , Bluetooth - Add Device window closes instantly

Hi , apologies if this is in the wrong sub-forum , at the moment i think its more windows corruption related than hardware.

Have a pair of Samsung Galaxy earbuds i have been trying to connect to desktop pc for most of the day and am at my wits end. Im using an Asus usb-bt400 bluetooth dongle .

If i go to settings , bluetooth , the slider says ON , but the tile down in the action centre beside the clock is not lit , its there but not lit (clicking on it does nothing)

When i click ADD DEVICE , a window pops up and gives you three options to choose the kind of device , but when i click `Bluetooth` another window pops up but immediately closes. The same thing happens when trying `devicepairingwizard` in the start menu , and also by going to the network settings , selecting bluetooth and trying to add device that way.

Ive tried Windows own drivers for the dongle , aswell as newest ones from ASUS. Ive even done a repair install of windows via the iso.

I have just tried my phone (Galaxy s10+) when i turn bluetooth on , on the phone , i can see my PC as available device so the pc is discoverable , but a pin number pops up on phone screen but says failed on the pc.

Ive tried creating another user also to no avail , ive pretty much tried everything that ive found online , i just cant figure out how the add device window keeps disappearing after a second or two.

Thanks in advance

Win 10 1909 (18363.778)

 

Cannot use bluetooth device

1 Pairing is done in Settings, Devices
1.1 You click on Add Bluetooth or other device
1.2 You choose Bluetooth
1.3 If there is a pairing button on the bluetooth device itself then you press that now. You need to check the instructions for your bluetooth device to see how to do this - several automatically go into pairing mode when they switch on, others have a button that needs to be pressed for, say, 5 seconds.
1.4 The computer detects all available bluetooth devices and you select yours from the list. If yours is not on the list then Windows could not detect it.
1.5 It connects - pairing includes connecting
1.6 The computer sounds a buzz in the earpiece then displays Your device is ready to go and you click on Done
1.7 The device is shown in the devices list below the subheading Audio and it shows it as connected
1.8 The device should also appear in Control panel, Sounds, Playback tab
1.9 The device should also appear in Control panel, Devices & printers
1.10 {I just paired some bluetooth earphones as I typed so I could make sure these notes were correct} You use a music player and the sound comes out of the bluetooth earphones

2 If this is not happening for you then go to Contol panel, Devices & printers
2.1 Right-click on the device & select Remove device
2.2 You can now try pairing from scratch again
2.3 Several other users have reported that only removing the device with Bluetooth command line tools - BluetoothInstaller allowed them to re-pair again [see xzion's guidance below]
2.4 Yet others reported that only the KeithM code or Bungee's guidance worked for them [see below]

3 Where is this all going wrong for you?
[I assume we are definitely talking about bluetooth headphones/earphones. I understand that WiFi ones do also exist.]


4 Additional guidance -

Unpair a Bluetooth Device - TenForumsTutorials
Connect a Bluetooth device in Windows - Windows Help

Steps to completely remove a belutooth device so pairing can be done again [post #9, xzion] - TenForums
Steps to completely remove a belutooth device so pairing can be done again [post #22, KeithM] - TenForums
Steps to completely remove a belutooth device so pairing can be done again [post #39, Bungee] - TenForums
Several people registered in TenForums just to be able to thanks xzion, KeithM & Bungee. Apparently, what worked for some people did not work for others so each solution seems worth trying.


Denis

 

Bluetooth device is shown as not present.

Hello Dominika,

Thank you for getting back to us. Since the issue still persists after following the steps on the article above, we'd like to know more. Kindly answer the following questions:

• Did you checked whether the Bluetooth device is listed under hidden devices in Device manager?
• What is the make and model of your Bluetooth device?
• Can you tell us the specific bluetooth devices that you're using on your Windows 10?
• Have you checked whether the Bluetooth driver is listed under installed programs under Programs and features?
  

Meanwhile, we suggest that you check if the Bluetooth services is enabled by following the steps below:

• Press Windows + R keys on the keyboard, type services.msc and press OK.
  
• Right click on Bluetooth Support service and select
  Restart.
  
• Right click on Bluetooth support service and select Properties
  and check if the startup type is Automatic.

We'll be waiting for your response.