Windows 10: Bluetooth and System Audio not working properly.

Hello,


I've been having this issue for weeks now and it continues to be more and more frustrating.


Here is the Problem: I connect my Bluetooth speaker a Monster RR3 to me computer and everything is fine until I try to pause and play a video for example, YouTube. I'll have audio playing from a video and when I pause the video it mutes all audio across the entire system. I check this by clicking on my audio icon and listening for the "ring" sound, except that when I do this no sound comes out. Another I will check this is to see if I can have audio playing in two separate Edge windows. I pause a video in one window and it completely stops the audio in the other. When I pause the video I can clearly hear the sound slightly fade out but when the issue wasn't present, the sound would simply cut out instead of fading.


I've tried every trick in the book


- Uninstall and Reinstalled Audio and Bluetooth Drivers

- System Restore

- Disconnect Bluetooth Device and Reconnect

- Stopping and Restarting Bluetooth and Audio Services

-Troubleshooting

- Other forums, I seem to be the only person with this issue


I've only been able to resolve this issue temporarily from what I assume to be a bad update, but the issue returned after my computer restarted.

:)

 

Bluetooth kills all audio to/from phone Lumia 635

Hi BruceSAllen.

Thank you for posting on the forum.

I understand that using Bluetooth connection between your Lumia 635 and your Car's audio system causes issues in relation to audio connection, you're not able to send nor receive audio signal.

In this situation I would advise to try few troubleshooting steps.

I would suggest to try to connect the phone via Bluetooth to another Bluetooth audio system, in order to isolate the issue.

In relation to connection with your Car's Audio System, I would try to Remove the Paired Device,

Settings > Bluetooth, tap and hold your finger on your Car Audio System that should be listed here and select Delete,

and Pair it again after that.

Within the Windows Phone Bluetooth FAQ, you will find a list of compatible Bluetooth profiles,

it's worth checking if the Car's Audio System also provides compatibility with the listed profiles:

http://www.windowsphone.com/en-gb/how-to/wp8/connectivity/bluetooth-faq

If the issue persists in both described situations, I would advise to backup your phone's content and process your phone's Reset.

For more information about backup :

http://www.windowsphone.com/en-us/how-to/wp8/settings-and-personalization/back-up-my-stuff

For more information about Reset :

http://www.windowsphone.com/en-us/how-to/wp8/settings-and-personalization/reset-my-phone

If the issue persists after Hard Resetting the phone, and you've confirmed that the Car's Audio System is compatible with listed Bluetooth profiles, I would suggest contacting the place of purchase of the phone, as the device might need servicing.

Thank You,

Marek

 

Bluetooth is not working properly.

Bluetooth profiles supported by Windows Phone 8



Windows Phone 8 supports Bluetooth 3.1. This is an improved version of Bluetooth that automates the pairing process between Windows Phone 8 and Bluetooth devices, such as phone headsets, car audio systems, speaker docks, & NFC pairing.

Windows Phone 8 supports the following Bluetooth user profiles:

• Advanced Audio Distribution Profile (A2DP 1.2)
• Audio/Video Remote Control Profile (AVRCP 1.4)
• Hands Free Profile (HFP 1.5)
• Phone Book Access Profile (PBAP 1.1)
• Object Push Profile (OPP 1.1)
• Out of Band (OOB) & Near Field Communications (NFC)

 

Audio over Bluetooth not working for phones

Hello Anuranjan,

To address your concern, we suggest you to follow these steps on how to
resolve connections to Bluetooth audio devices.

Update us with the outcome.