Windows 10: Bluetooth and Wifi dongles functioning but refuse to connect to devices

Hi all, I’ve just built a New PC and while the Bluetooth and Wifi dongle are both functional, neither of them will connect to any device.They both show in the system tray and are operational, the Bluetooth does see my wireless mouse, but when I click on the mouse icon to pair, nothing happens.The Wifi dongle is operational, and when I open the network popup, it sees all local networks and finds my router just fine but when I try to connect it either it does nothing, or says “can not connect to this network”The usb ports are all working, I can use them to read usb drives just fine.The internet

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Bluetooth USB Dongle

Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

-Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

-Clicked "Connect Other Devices."

- Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

-Click on Properties on HT820, and then on services, it does not show any services at all.

- Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

"3.6 How do I listen to music wirelessly with a Bluetooth headphone?
All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

-I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

-Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?

 

Bluetooth dongle audio only ? how to test?

I recently got a bluetooth dongle which refuses to connect to anything like a phone or a game controller.
Phone sees PC, and PC sort of sees phone calls it a communications device, (it is an S8), but fails to connect always.
One time it sent a pairing number but it failed. Seller refunded me the $3 I paid.

But I did find if I have my 2 laptops next to each other, one with builtin bluetooth, other with this usb dongle, the pc can pair with a sent number and connect fast.

Then the laptops are listed as an audio device. Does that mean it is an audio only dongle? Seems kinda stupid to waste a ver 5.0 designing it only for audio?

Is there a way to test it with audio?
If I try to send a file, it fails.
The laptop with built-in bluetooth works fine with phone and game controller and can send files to phone etc...

 

USB dongle not functioning

Hello. If you hear the connection noise on a device (e,g, PC) when you plug the USB dongle in, you can go to device manager and see if you can determine function there. Or you can go to settings>Bluetooth and Other devices to see if it is listed there. You can try other USB slots on the computer that you don't think anything happens on.

There is also a safely remove hardware icon in the taskbar lower right that should show it when dongle is connected. Might give idea for function. Those types of USB dongles can also connect a wifi keyboard or somthing like that.

Safely remove hardware in Windows

Also, might be easiest to just call your company's IT support and ask what it is.