Windows 10: Bluetooth and Wifi Not Working

Hello Guys,


I hope someone could help me.


It was 2 weeks ago when I experienced this issue. My wifi and Bluetooth suddenly stop working and I can't find the option anywhere. I tried updating the hardware in the device manager but still, it didn't work. With the Bluetooth, that's how it also looks like.





I went to the service center, and they updated my laptop. Okay, so it works for 1 week but still, the issue persists. They advised me that since the problem happened again, they need to change the dangle and I don't what that means.


I know there is nothing wrong with the physical aspects of my laptop I just need help on what is the right step and procedure to do. This is the Huawei Matebook 13 i5. I hope someone could help as I didn't receive any help from the Huawei Service Center.


Thank you so much.


Vanessa

Philippines

:)

 

wifi and bluetooth problem

I tried the steps that suggested by you, but didnt worked. Still wifi nd bluetooth not working. Please understand.

 

wifi and bluetooth problem

What was the report of sfc /scannow?

 

Bluetooth Adapter and Wifi Not working

I went through the processes you have listed above and I still have the same issues No Bluetooth and no WiFI. Are there any other suggestions I may try to see if I can get these working again?

Kind regards,

Scott