Windows 10: Bluetooth attached speakers - no sound

Request:


Appreciate any ideas on solving this non-functional device situation. The subject computer is located in the pantry with a wall separating the kitchen desk where the monitors, keyboard/mouse and speakers are located. Hardwiring speakers/mic is not an option in this installation. Accordingly, I purchased a Kensington Bluetooth USB dongle [Cambridge Silicon chip] (hereinafter the "Bluetooth Adapter") and an Aomais Real Sound Bluetooth Speakers/Microphone set (hereinafter the "Bluetooth Headset") to solve the computer location issues.


1. To establish that the Bluetooth Headset functions, I first hard-wire connected to the analog input and output of this computer. The speakers and mic functioned properly in hard-wired mode.

2. I paired the Bluetooth Headset with my Samsung Galaxy, and was able to listen and speak successfully. I then deleted the Bluetooth Headset from the Galaxy Bluetooth devices.

3. Installation of the Bluetooth Adapter was effortless and successful. Win 10 driver and services properly downloaded, installed, and initialized. I did not utilize the Win 7 driver package included with the Adapter, instead relying entirely on the Win 10 driver and installation process.

4. To test the Bluetooth Adapter, I initially paired my Samsung Galaxy phone with the computer. The phone paired properly, and I was able to utilize Bluetooth file transfer and streaming from my phone to the computer. I then removed my Samsung phone from the paired Bluetooth devices using "Remove Device" from the Windows Settings App.

5. After removing my Samsung phone from the paired Bluetooth devices, I connected and paired the Bluetooth Headset. The pairing appears successful. The Bluetooth Headset appears in the "System\Sound" section of the Windows Settings App in both Input and Output devices. (Screen shots of Device Manager and Settings \System\Sound follow).

6. However, no sounds emit (either system sounds or when playing the Music App), and Skype sound tests do not register either speakers or mic.


Any advice to assist in solving this problem will be greatly appreciated. System information screen shots follow.


Bill Berkman


System:











:)

 

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