Windows 10: Bluetooth audio cuts out with some programs

Discus and support Bluetooth audio cuts out with some programs in Windows 10 Drivers and Hardware to solve the problem; Hi, I've got two different Bluetooth audio headsets I recently purchased and they will sometimes not play audio with certain programs. As an example,... Discussion in 'Windows 10 Drivers and Hardware' started by NathanBair, Aug 8, 2018.

  1. Bluetooth audio cuts out with some programs


    Hi, I've got two different Bluetooth audio headsets I recently purchased and they will sometimes not play audio with certain programs. As an example, I can listen to spotify right now with the settings page open to Bluetooth & other devices, but if I click on Sound settings the audio dies instantly. If I go back it will start again. The headsets both have another audio setting (Hands-Free) which has poor audio but won't die depending on the program. I've checked drivers, restarted the Windows Audio, and Windows Audio Endpoint Builder services (I've seen Windows Audio crash once, but right now the audio is failing and the Windows Audio is running), restarted the computer, connected and disconnected the headsets, etc.


    Bluetooth adapter: Qualcomm Atheros QCA61x4 Bluetooth 4.1

    Headsets: https://www.amazon.com/gp/product/B019U00D7K/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

    https://www.amazon.com/gp/product/B072J9CNHH/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

    Motherboard: MSI X99a Godlike Gaming

    CPU: I&-6950x

    Windows 10 Pro


    Any help is appreciated, thank you.

    :)
     
    NathanBair, Aug 8, 2018
    #1

  2. Bluetooth audio cuts out with some programs

    Hi, I've got two different Bluetooth audio headsets I recently purchased and they will sometimes not play audio with certain programs. As an example, I can listen to spotify right now with the settings page open to Bluetooth & other devices, but if I click
    on Sound settings the audio dies instantly. If I go back it will start again. The headsets both have another audio setting (Hands-Free) which has poor audio but won't die depending on the program. I've checked drivers, restarted the Windows Audio, and Windows
    Audio Endpoint Builder services (I've seen Windows Audio crash once, but right now the audio is failing and the Windows Audio is running), restarted the computer, connected and disconnected the headsets, etc.

    Bluetooth adapter: Qualcomm Atheros QCA61x4 Bluetooth 4.1

    Headsets: https://www.amazon.com/gp/product/B019U00D7K/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

    https://www.amazon.com/gp/product/B072J9CNHH/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

    Motherboard: MSI X99a Godlike Gaming

    CPU: I&-6950x

    Windows 10 Pro

    Any help is appreciated, thank you.
     
    NathanBair, Sep 25, 2018
    #2
  3. Bluetooth Audio Cutting In and Out/Choppy


    Hi All,

    I have been battling with this for a few weeks now, I have got myself some good quality bluetooth headphones, which work perfectly on my android phone (Samsung S7 Edge).

    I paired them with my work computer which is running Windows 10 Pro x64, the system itself is i5-7500 with 8 GB Ram, and the sound is so choppy it is unusable.

    I have tried everything:

    1: Uninstalling the drivers from device manager, rebooting and letting windows install the default drivers.
    2: Installing the latest Widcomm Bluetooth Drivers (12.0.1.940)
    3: Changed all the settings as recommended from the various posts on the web including changing the headphones service to Audio Sink only.

    Nothing works, the Audio is cutting out very rapidly, sometimes 1-2 times a second, then it might be fine for a few seconds then starts again.

    The bluetooth does not get disconnected, it is just the audio. It is pretty much unusable as it stands.

    Please can someone help me out with this?
     
    cyph3r5hark, Sep 25, 2018
    #3
  4. Pavan_N Win User

    Bluetooth audio cuts out with some programs

    windows 10 Bluetooth audio problems

    Hi,

    Thank you for posting in Microsoft Community.

    • What is the make and model of your computer?
    • Do you get any error message?

    I suggest to use a different Bluetooth speaker and check if the same issue persists. Also try using the current speaker with different computer running Windows 10 and check. As you are getting Crackles or warning sound it might be an issue with hardware.

    Refer the link below and perform the troubleshooting steps suggested and check if that helps.

    Fix connections to Bluetooth audio devices and wireless displays.

    http://windows.microsoft.com/en-us/...audio-devices-and-wireless-displays#v1h=tab01

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

    Thanks
     
    Pavan_N, Sep 25, 2018
    #4
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Bluetooth audio cuts out with some programs

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