Windows 10: Bluetooth Audio Cuts Out

Dongle: Broadcom BCM20702 Bluetooth 4.0 USB Device according to device managerProblem: Every time I attempt to use my headphones Beats Solo 3 wirelessy with my computer, they connect and will play a split second of audio say a youtube video, then cut out completely. On the wire or wirelessly on my iPad, they are fine. I want to get wireless earbuds specifically for my computer though, making this a problem.Attempts: I have tried a pair of wireless earbuds, same issue. I have tried updating drivers automatically and via the driver website. I have tried troubleshooting via windows. I have

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Bluetooth Audio Cutting Out (Internal Audio Still Works)

Hi,

I've been having this issue for several months now and it's really frustrating.

Essentially any Bluetooth audio device I have connected to my laptop (a Dell Inspiron 5480 running Windows 11 Education) will behave as it should for an unspecified length of time and then it will suddenly stop playing audio. It doesn't crackle/stutter, just stops playing. If I look in the sound settings the volume bar moves as it would when there is audio playing. If I change the output device to my internal speakers the audio starts playing again.

If I disconnect then reconnect the Bluetooth device then it usually starts working again, but this is hardly a solution as the problem I describe above once happened 8 times in one hour.

I have followed numerous guides online that have suggested:

• uninstalling and reinstalling, and updating or repairing Bluetooth and audio drivers (just a lengthy process that has solved nothing)
  
• I have restarted the Bluetooth service in Services (services.msc) and made sure it is set to run automatically (did nothing as far as I am aware)
  
• I have run the Bluetooth troubleshooter (sometimes works to restart the audio but the problem will inevitably arise again)
  
• unpaired then re-paired the audio devices from and to the laptop (problem persists)
  
• set Bluetooth as the default audio output device.
  

One thing I have noticed is audio cuts out when I open a pdf (using Adobe Acrobat), but there are times when the problem happens when I'm not using that program. It has made me wonder if programs are somehow set to block Bluetooth audio for some reason.

If anyone has experienced this issue before, has some sort of insight into what might be the issue, or can suggest something I have not tried I would be very grateful to any advice.

Thank you in advance!

 

How to stop audio from cutting out on the drivers end?

Hi

Welcome to Microsoft community.

I know you're experiencing audio cutting out on your device. Here are a few steps you can try to troubleshoot and resolve the issue:

1. Update audio drivers: Ensure that you have the latest audio drivers installed on your device. You can visit the manufacturer's website or the support page for your specific audio device model and download the latest drivers available. Install the updated drivers and see if it resolves the audio cutting out issue.
   
2. Check audio cables and connections: If you're using external speakers or headphones, make sure the cables are properly connected to both the audio source and the output device. Try unplugging and re-plugging the cables to ensure a secure connection. If you're using wireless headphones or speakers, check the Bluetooth or wireless connection to ensure it's stable.
   
3. Adjust audio settings: Sometimes, certain audio settings can cause interruptions or audio cutouts. Follow these steps to adjust the audio settings on your device:
   
   • Right-click on the speaker icon in the system tray (bottom right corner of the screen) and select "Playback devices."
     
   • In the Sound window, select your audio device and click on "Properties."
     
   • Go to the "Advanced" tab and try changing the default format of the audio. You can experiment with different sample rates and bit depths to see if it improves the audio stability.
     
4. Disable audio enhancements: Some audio enhancements or effects can interfere with the audio playback and cause interruptions. To disable audio enhancements, follow these steps:
   
   • Right-click on the speaker icon in the system tray and select "Playback devices."
     
   • In the Sound window, select your audio device and click on "Properties."
     
   • Go to the "Enhancements" tab and check the box that says "Disable all enhancements." Click "OK" to save the changes.
     

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

windows 10 Bluetooth audio problems

Hi,

Thank you for posting in Microsoft Community.

• What is the make and model of your computer?
• Do you get any error message?

I suggest to use a different Bluetooth speaker and check if the same issue persists. Also try using the current speaker with different computer running Windows 10 and check. As you are getting Crackles or warning sound it might be an issue with hardware.

Refer the link below and perform the troubleshooting steps suggested and check if that helps.

Fix connections to Bluetooth audio devices and wireless displays.

Fix connections to Bluetooth audio devices - Microsoft Support

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks