Windows 10: Bluetooth audio cuts out

My bluetooth has stopped working recently and I don't know why. I'm using the same headphones I've used for months. I also connected a second bluetooth pair of headphones and they had the same issue. Both sets of headphones work on other devices without issue. I have done the troubleshooting bot and redownloaded my drivers multiple times. I have tried reinstalling through device manager. Now, my PC has stopped successfully connecting to any bluetooth device at all.



I noticed in device manager that there are multiple entries for the same device. Is that normal or could that be part of the problem? I don't know what else to try.





:)

 

windows 10 Bluetooth audio problems

Hi,

Thank you for posting in Microsoft Community.

• What is the make and model of your computer?
• Do you get any error message?

I suggest to use a different Bluetooth speaker and check if the same issue persists. Also try using the current speaker with different computer running Windows 10 and check. As you are getting Crackles or warning sound it might be an issue with hardware.

Refer the link below and perform the troubleshooting steps suggested and check if that helps.

Fix connections to Bluetooth audio devices and wireless displays.

Fix connections to Bluetooth audio devices

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

Bluetooth Audio Cutting In and Out/Choppy


Hi All,

I have been battling with this for a few weeks now, I have got myself some good quality bluetooth headphones, which work perfectly on my android phone (Samsung S7 Edge).

I paired them with my work computer which is running Windows 10 Pro x64, the system itself is i5-7500 with 8 GB Ram, and the sound is so choppy it is unusable.

I have tried everything:

1: Uninstalling the drivers from device manager, rebooting and letting windows install the default drivers.
2: Installing the latest Widcomm Bluetooth Drivers (12.0.1.940)
3: Changed all the settings as recommended from the various posts on the web including changing the headphones service to Audio Sink only.

Nothing works, the Audio is cutting out very rapidly, sometimes 1-2 times a second, then it might be fine for a few seconds then starts again.

The bluetooth does not get disconnected, it is just the audio. It is pretty much unusable as it stands.

Please can someone help me out with this?

 

Bluetooth kills all audio to/from phone Lumia 635

Hi BruceSAllen.

Thank you for posting on the forum.

I understand that using Bluetooth connection between your Lumia 635 and your Car's audio system causes issues in relation to audio connection, you're not able to send nor receive audio signal.

In this situation I would advise to try few troubleshooting steps.

I would suggest to try to connect the phone via Bluetooth to another Bluetooth audio system, in order to isolate the issue.

In relation to connection with your Car's Audio System, I would try to Remove the Paired Device,

Settings > Bluetooth, tap and hold your finger on your Car Audio System that should be listed here and select Delete,

and Pair it again after that.

Within the Windows Phone Bluetooth FAQ, you will find a list of compatible Bluetooth profiles,

it's worth checking if the Car's Audio System also provides compatibility with the listed profiles:

http://www.windowsphone.com/en-gb/how-to/wp8/connectivity/bluetooth-faq

If the issue persists in both described situations, I would advise to backup your phone's content and process your phone's Reset.

For more information about backup :

http://www.windowsphone.com/en-us/how-to/wp8/settings-and-personalization/back-up-my-stuff

For more information about Reset :

http://www.windowsphone.com/en-us/how-to/wp8/settings-and-personalization/reset-my-phone

If the issue persists after Hard Resetting the phone, and you've confirmed that the Car's Audio System is compatible with listed Bluetooth profiles, I would suggest contacting the place of purchase of the phone, as the device might need servicing.

Thank You,

Marek