Windows 10: Bluetooth audio headset not recognized by Windows - won't pair/connect

Hi,

I've run into a problem recently with pairing my wireless Bose Soundsport headphones to my PC. Up until recently, the headphones paired and worked fine with my PC and iPhone simultaneously. I have 2 pairs of these exact headphones, and neither of them connect to this PC. However, they still connect to any other device.

The problem I am experiencing has persisted ever since I installed a graphics driver update via the GeForce Experience application (version 397.64, released on 05/09/2018). I updated this driver as a result of a few Memory_Management BSOD's and crashes while playing Fortnite.

Before anyone says, "Have you tried a troubleshooter / reinstall bluetooth drivers / make device discoverable / etc..." , please know that I've gone through the basic steps to solve problems like these. The only thing I haven't done is revert to a previous graphics driver - as I'd rather not do that. From a few hours of research, I haven't seen a problem similar to this.

What I Am Experiencing:
- I've paired and un-paired this device many times in the past. So I know the procedure.
- When I set the headphones to "Ready to Pair", the device name is expected to appear in the device list after clicking "Add Bluetooth or other device" in Windows Bluetooth settings.
- Instead, I only see an audio device called "Headphone" that, when clicked, will just say "Connecting..." indefinitely (see attached image).

In the past, the "Add Bluetooth or other device" would display the name of the device (Bose Soundsport), whereas now it only displays "Headphone". Why can my PC only see the headphones?





:)

 

Bluetooth headset paired, but can't connect

I am also facing the same issue. Windows 10 has brought nothing but all sorts of problem and issues along with it.. mine crashes now and then and i am presented a beautiful blue screen of death all of sudden losing all of my work. This is really annoying
and unfortunately there is no support or fixes..

Coming to your issue, every time i try to connect my Bluetooth headset i have to go through all the sufferings you are facing.

Suggest removing the device and pair again. It always work for the first time and next time again you have to remove the device and pair again.

Steps

1. Go to Bluetooth Settings

2. Under Manager Bluetooth Devices > you should see your paired headset

3. When you click that you should see > Remove Device option

4. Click on remove device

5. Pair your headset again and it should work

Next once you disconnected your headset, you may need to follow all the steps again at least i have to do all that every time i try to connect my headset.

 

Bluetooth headsets paired but not connected, not in Playback Devices (Windows 10)

I have this problem too, but only on one of two Windows 10 machines. My "good" machine is a Dell XPS13 laptop with internal Buletooth adapter. My "bad" machine is an HP Envy 15 laptop with an external ASUS USB-BT400 Bluetooth 4.0 adapter and ASUS's latest
install CD, whose files seem dated about 2013.

When I turn on Bluetooth in the "good" machine and enable pairing in my Plantronics Voyager Legacy bluetooth headset, under "Manage Bluetooth Devices" the device "PLT_Legend" shows up as Connected, there is a Device Manager > Bluetooth > PLT_Legend device,
and there are three Device Manager > Audio inputs and outputs entries related to PLT_Legend.

When I turn on Bluetooth in the "bad" machine and enable pairing in my Plantronics Voyager Legacy bluetooth headset, under "Manage Bluetooth Devices" the device "PLT_Legend" shows up as Paired, and there is a Device Manager > Bluetooth > PLT_Legend device,
but there are no Device Manager > Audio inputs and outputs entries related to PLT_Legend.

I tried steps 1 and 2 suggested above on my "bad"machine, but they didn't fix the problem. (In step 1 there was no Bluetooth headset driver to uninstall).

Any other suggestions for me to try??