Windows 10: Bluetooth broken and usb's being finicky just before

one day randomly my mouse and keyboard stopped working i used my phone as a remote mouse and restarted and updated. quite often now I need to unplug and replug in my mouse and keyboard cause my macros stop working and the led's freeze. I would just think it was a software issue with razer but my Bluetooth stopped working at the same time I tried troubleshooting using settings and it just says "check Bluetooth radio status" and I uninstalled and reinstalled and updated the Bluetooth drivers. idk my Bluetooth is built into my motherboard so i dont know how to "check Bluetooth radio status" i only have bluetooth headphones im broke af and unemployed cause of corona and have no other options for audio besides my speakers out of the tv my computers plugged into im trying to get a stream going but cant do that without headphones and could really use some help and good news

submitted by /u/coolpool7417
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:)

 

Bluetooth USB Dongle

Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

-Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

-Clicked "Connect Other Devices."

- Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

-Click on Properties on HT820, and then on services, it does not show any services at all.

- Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

"3.6 How do I listen to music wirelessly with a Bluetooth headphone?
All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

-I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

-Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?

 

No bluetooth after system restore

Thank you for your reply.

I mean I have used a Windows system restore point. I tried restoring bluetooth with commands in CMD (sfc/scannow; DISM /Online.....) and by updating and uninstalling devices in the device manager. Update did not work. Uninstalling bluetooth devices made Bluetooth disappear out of the hidden devices list.
All my steps I took worked but did not change anything in my bluetooth device list.

I am using the bluetooth of my mainboard. MSI Z370M Gaming Pro AC
My guess would be, that disabling the bluetooth network adapter before using a system restore point, disabled Bluetooth after using the system restore point.

In the device manager I get this message in the USB Device list for a unknown USB Device:
Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed.

 

Wired USB -> bluetooth adaptor

... wheres the bluetooth part of that?

and why the hell did amazon list it under networking :/