Windows 10: Bluetooth Capabilities

My laptop was always Bluetooth compatible but now it says Bluetooth not compatible, what happened? I have tried several suggestions already

:)

 

lost bluetooth capability

Hello Eugenia,

This issue could possible caused by missing drivers. For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the model of your laptop?

Meanwhile, we suggest that you perform the steps posted on this article
to resolve Bluetooth connection issues in Windows 10.

We look forward to your response.

Regards.

 

Bluetooth in windows 10

My computer specs are as listed in the profile. I think all of you guys are correct. I don't have built-in Bluetooth in mobo.

I contacted skull candy headphones and thy have told me if I do not have built-in Bluetooth, I would need a dongle which supports at least a2dp. I do not know what the heck that means. I have a feeling I would need more than a cheap dongle.

Anyone suggest some a2dp adapters. I searched but don't know what a2dp is so couldn't make a decision

 

Bluetooth capabilities disappeared

After doing a factory reset, it appears the bluetooth capabilities on my laptop have disappeared. There is no option to turn on bluetooth in the bluetooth and devices menu. In the device manager menu, there is no Bluetooth option. I've tried various things,
such as enabling Bluetooth support services and downloading drivers, but I've not fixed the problem. When I try to troubleshoot Bluetooth, it says that my laptop has no Bluetooth capabilities.

Just to be clear, my laptop used to have Bluetooth capabilities, and now it does not.