Windows 10: Bluetooth card on laptop died. Dell remotely performed many troubleshooting tasks that were...

Device name XXXXXXX/XXXXXXXXDell-Laptop Processor IntelR CoreTM i7-8565U CPU @ 1.80GHz 1.99 GHz Installed RAM 8.00 GB 7.88 GB usable Device ID 32DE007F-76E3-4D7F-B495-C8078761475A Product ID 00325-96663-61309-AAOEM System type 64-bit operating system, x64-based processor Pen and touch Touch support with 10 touch points Edition Windows 11 Home Version 22H2 Installed on ‎3/‎11/‎2023 OS build 22621.1265 Experience: Windows Feature Experience Pack 1000.22638.100Bluetooth on my laptop died. Dell remotely performed many troubleshooting tasks that were not successful Windows Bluetooth troub

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Bluetooth is not working — troubleshoot claims I don't even have it

I have done all the following steps:

- installed bluetooth driver from manufacturer
- hit windows update
- updated / uninstalled bluetooth items listed in Device Manager and restarted the PC
- updated / uninstalled USB drivers listed in Device Manager and restarted the PC (USB drivers automatically came back but not bluetooth)
- turned on and restarted all bluetooth support in services.msc
- conducted bluetooth troubleshooting
- conducted hardware troubleshooting

 

Laptop Bluetooth Remote Control Issues

Hi Chedda94,

I'd like to ask few questions so I can isolate your concern properly.

• Do you have a different device? If yes, can you try to acess the remote control to the apps you've mentioned so we can check if the same isssue persists?
• Can you also test it to a smartphone?
• Do you have a different user account? Can you test if the same behavior occurs?
• Any recent hardware or software changes prior to this issue?

Meanwhile, I highly suggest that you ollow these steps:

Method 1: Run the Bluetooth troubleshooter. Open Settings> Troubleshoot> Bluetooth> Run the troubleshooter> Restart the computer.

Method 2: Update the Bluetooth driver.

1. In the search box on the taskbar, type Device Manager, select it from the list of results, and then expand Bluetooth in Device Manager.
2. Press and hold (or right-click) the Bluetooth radio, then select Update driver > Search automatically for updated driver software.
   
   

If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.

Method 3: Remove and pair the device again. In Windows 10, the status text for Bluetooth devices changed in Settings > Devices > Bluetooth & other devices . Bluetooth
devices will only show as Connected when the device is actually in use (for example, a Bluetooth speaker that’s connected and has music playing over it). When the device isn’t being used, the status text will show as Paired.

If your Bluetooth device isn’t working, you can try removing the device and pairing it again. In Bluetooth settings, select the Bluetooth device that’s paired but not working > Remove device > Yes to
verify. After that, pair the device again. For more info about pairing devices, see Connect to Bluetooth devices.

 

Bluetooth not working on ASUS laptop

Hello,

There are several factors that may cause this issue. To better assist you, we suggest that you answer the following questions:

• Have you made any recent changes on your device prior to this issue?
• Have you tried disabling and enabling the Bluetooth using the Control Panel? (Not turning off and on)
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you run the Bluetooth troubleshooter by:

• Select the Start button, then select Settings > Update & security > Troubleshoot.
• Under Find and fix other problems, select Bluetooth > Run the troubleshooter.

Looking forward to your response.