Windows 10: Bluetooth connected but no audio

When I usually connect my headphone to my computer updated Windows 11 via Bluetooth, after connected, the words "Audio, Voice" show up next to "Connected". Now it just says "Connected" and the sound goes through the computer speaker, not the Bluetooth connected headphone. The Bluetooth headphone work fine when connected to other devices.

:)

 

Audio on connected Bluetooth devices


I'm having a weird problem that I can't figure out and it's driving me nuts.

All that I'm attempting to do is to listen to the podcasts that I have on my Android smart phone through the speakers on my computer via Bluetooth. This worked in Win 8, but since upgrading to 10 I'm encountering a problem.

The computer will pair with the phone with no issues. It will also connect with the device via Bluetooth, no issues there either. But I can't make it pull the audio from the phone. When connected, the audio still plays through the phone, and not the computer.

I've poked around audio settings, and can't find anything. I installed drivers specific to the phone, that did not work. I also went to Dell's site and installed Bluetooth drivers that are specific to my computer. No change.

Any suggestions?

 

windows 10 Bluetooth audio problems

Hi,

Thank you for posting in Microsoft Community.

• What is the make and model of your computer?
• Do you get any error message?

I suggest to use a different Bluetooth speaker and check if the same issue persists. Also try using the current speaker with different computer running Windows 10 and check. As you are getting Crackles or warning sound it might be an issue with hardware.

Refer the link below and perform the troubleshooting steps suggested and check if that helps.

Fix connections to Bluetooth audio devices and wireless displays.

Fix connections to Bluetooth audio devices - Microsoft Support

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

Cannot connect to Bluetooth audio devices (only) under 21H1.

I had no problem connecting Bluetooth audio devices while running Windows version 20H2, and had 3 different audio devices paired and working normally. Upon upgrading to the latest Windows 10 version (21H1, 19043.1348), they can no longer connect.

There's nothing wrong with the devices. My 2nd system is running 20H2 and is connecting fine with them.

On my primary system running 21H1, I go to the Bluetooth settings screen, see my paired devices in the list. I turn on a Bluetooth audio device... and nothing happens. Previously the laptop would auto-detect the audio device and I'd be good to go. So I select the paired audio device in the list, see the option button to "CONNECT" and press it. IMMEDIATELY, I'm given this message: "That didn't work. Make sure your bluetooth device is discoverable." It's obvious it's not even trying. It's an instant response. On my 20H2 laptop, when I try to manually connect to a Bluetooth audio device that's not turned on, it takes about 20 seconds or so until the "didn't work" message to appear. It's clearly trying.

NOTE: I have a mouse device connected via Bluetooth and it's working perfectly fine. It's only audio devices that fail.

Another vexing related issue -- if I try to remove any of my Bluetooth audio devices from the paired list, I get a "Remove Failed" message and nothing happens.

Troubleshooting: Went to Devices --> Bluetooth. Did a View of hidden devices... and yes, there were duplicates of these devices listed. I deleted all of them. I rebooted and while they are absent from the Devices list, they're still showing up in the Bluetooth interface and behaving as before. I ran the Bluetooth troubleshooter that claimed to find a problem and fixed it, but rebooting showed that not to be the case.

Either something appears to be wrong with 21H1, or I have some screwy configuration conflict going on.. I've got Realtek Bluetooth hardware. I have uninstalled Bluetooth and reinstalled the Realtek drivers. No help. Upgrading to 21H1 was long and tedious--I don't want to roll back to 20H2. Is there anything I can try to fix this?

Thanks!