Windows 10: Bluetooth connection failure

Hello,The connection between my PC and my mobile device disappears directly after connection and I get a "failure transferring file" message. So, I could never use the Bluetooth connection. When I try to transfer pictures from my smartphone to the computer, I never succeed!Thanks,

:)

 

bluetooth

Hi JennyAjoc,

Hardware failure, incorrect setting or outdated Bluetooth driver are some of the reasons why you are having such an issue. For us to know more about your concern, kindly answer the following:

1. What device are you trying to connect to your PC?
2. Have you made any changes on your PC prior to the issue?
3. Are you getting any error messages?
4. Are you using a Bluetooth dongle?

As an initial troubleshooting step, try connecting your Bluetooth device to a mobile phone. If it is working properly, then we can say that your PC has an issue. I suggest that you visit the manufacturer's website to download the latest Bluetooth driver
for your PC.

We will be waiting for your response.

 

WIndows 10 cannot connect to a bluetooth headset.

Hello Mike,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the make and model of your headset and Bluetooth dongle?

Meanwhile, we suggest that you perform the steps posted on this article
to resolve Bluetooth connection issues in Windows 10.

Looking forward to your response.

Regards.

 

Bluetooth Connection Issue - headphones, LE vs regular connection

Hello,

Thank you for writing to Microsoft Community Forum.

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

1. Have you tried connecting the headphones to another computer and check if it’s working fine?
   
2. What is the make and model of the computer?
   

Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

Step 1: Troubleshoot problems with Bluetooth accessories.

If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
Audio troubleshoot problems from - Fix Bluetooth problems in Windows - Microsoft Support

Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
is paired, the headset can then connect to that device to receive audio or voice from the device.

• Go into the device's paired list and manually select the Bluetooth.
  
• You may need to clear your paired list in your headset and re-pair your headset to your device.
  
• To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
  
• The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.
  

We await your response.

Regards,

Mala. S

Microsoft Community