Windows 10: Bluetooth connection not working

Discus and support Bluetooth connection not working in Windows 10 Drivers and Hardware to solve the problem; I bought a new bluetooth headset (JBL) and tried to connect it to my computer (Lenovo Yoga 710) but my computer does not find any Bluetooth devices.... Discussion in 'Windows 10 Drivers and Hardware' started by MiikkaEriksson, Jul 11, 2018.

  1. Bluetooth connection not working


    I bought a new bluetooth headset (JBL) and tried to connect it to my computer (Lenovo Yoga 710) but my computer does not find any Bluetooth devices. Even my phone which was earlier successfully connected by Bluetooth cannot be found. I have updated the whole Computer - including Bluetooth driver, BIOS etc., but nothing seems to help. Trying to fix the Bluetooth problem just results as: fixed - Still no devices found… The only problematic thing that can be found is the following:
    "Device USB\VID_0CF3&PID_E300\5&362d232&0&7 requires further installation." Is this the problem and how can I fix it?

    :)
     
    MiikkaEriksson, Jul 11, 2018
    #1

  2. Bluetooth USB Dongle

    Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

    Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

    -Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

    -Clicked "Connect Other Devices."

    - Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

    -Click on Properties on HT820, and then on services, it does not show any services at all.

    - Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

    "3.6 How do I listen to music wirelessly with a Bluetooth headphone?
    All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
    Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

    -I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

    -Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

    I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

    Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?
     
    surfsk8snow.jah, Jul 11, 2018
    #2
  3. nick255 Win User
    Can't get Bluetooth working...

    If your sure that its recognised properly then have a look on this links page http://www.holtmann.org/linux/bluetooth/

    The only thing i can think of to fix if it isnt recognised by linux is the following:

    Firstly you have to find out what chipset your bluetooth dongle uses.
    Secondly i think your going to have to basically compile your own kernel and include the module for the chipset that your bluetooth dongle uses.
    Thirdly depending on if you add it to the kernel or as like built in you will have to add the name of the module to a config file which is used when you boot linux.

    If the kernel doesnt have support for your bluetooth dongle then you can either try and find a different copy of the kernel which does or try and find the driver for it.

    To recompile your own kernel however requires a whole guide itself , plus different linux distro's will have different kernels with different options and slightly different config files.

    Only thing i can suggest is going to www.gentoo.org and reading through their handbook, its basically step by step setting up linux manually, in the handbook there is a page or two on recompiling your kernel for your particular configuration.
     
    nick255, Jul 11, 2018
    #3
  4. Bluetooth connection not working

    Bluetooth not working

    Hi,

    For us to properly isolate the issue with your Bluetooth, we would like to know the following:

    • Are you getting any error messages? If yes, what is the error message?
    • Have you tried installing the latest Bluetooth driver from the manufacturer's website?

    As an initial troubleshooting to isolate the issue, we suggest that you try pairing your Android phone to your Bluetooth dongle. If it connects, there is a possibility that you missed some steps in paring your headphone to your dongle. If this is the case,
    we suggest that you refer and check your headphone's manual for the proper setup/pairing, or contact your headphone's manufacturer.

    We look forward to your response.
     
    Michael Gall, Jul 11, 2018
    #4
Thema:

Bluetooth connection not working

Loading...
  1. Bluetooth connection not working - Similar Threads - Bluetooth connection working

  2. Cannot connect working bluetooth device

    in Windows 10 Drivers and Hardware
    Cannot connect working bluetooth device: I have bluetooth headphones, and although they connect to one of my windows 10 laptops, it will not connect to another. https://answers.microsoft.com/en-us/windows/forum/all/cannot-connect-working-bluetooth-device/b5adcb93-baf5-4d80-a721-308937535948
  3. bluetooth is connected but not working

    in Windows 10 Gaming
    bluetooth is connected but not working: my bluetooth is connected but not working https://answers.microsoft.com/en-us/windows/forum/all/bluetooth-is-connected-but-not-working/5a7f8488-b47b-4706-bc09-2080a41b82e5
  4. bluetooth is connected but not working

    in Windows 10 Software and Apps
    bluetooth is connected but not working: my bluetooth is connected but not working https://answers.microsoft.com/en-us/windows/forum/all/bluetooth-is-connected-but-not-working/5a7f8488-b47b-4706-bc09-2080a41b82e5
  5. Bluetooth connectivity not working

    in Windows 10 Gaming
    Bluetooth connectivity not working: My windows 11 laptop recently updated to the latest version and every time I connect A Bluetooth device my Bluetooth adapter seemingly disconnects then reconnect again is anyone else facing this issue and have you found a solution. When I ran the troubleshooter, it would...
  6. Bluetooth connectivity not working

    in Windows 10 Software and Apps
    Bluetooth connectivity not working: My windows 11 laptop recently updated to the latest version and every time I connect A Bluetooth device my Bluetooth adapter seemingly disconnects then reconnect again is anyone else facing this issue and have you found a solution. When I ran the troubleshooter, it would...
  7. Bluetooth not working despite being connected

    in Windows 10 Drivers and Hardware
    Bluetooth not working despite being connected: My Bluetooth stopped working yesterday. At first, I thought it was my specific Galaxy Earbuds, but all Bluetooth functions no longer work my other wireless headset, my wireless keyboard, my wireless game controller. While they show up in my settings as devices I can connect...
  8. Bluetooth connection stopped working

    in Windows 10 Drivers and Hardware
    Bluetooth connection stopped working: When i turned on my computer, my speaker was not connected as usual, so i went to the Bluetooth settings, and it told me bluetooth was turned off. So i tried to update my drivers, but i could not find bluetooth anywhere. Next I ran the troubleshooter, but it told me my device...
  9. bluetooth connectivity not working...

    in Windows 10 Drivers and Hardware
    bluetooth connectivity not working...: i have dell inspiron i5 4210 i have updated from windows 10 to windows pro my bluetooth worked well previously after updating it is not working i tried in many ways give me some suggestion...
  10. Bluetooth headset connecter but still not working

    in Windows 10 Drivers and Hardware
    Bluetooth headset connecter but still not working: I have connected my Q9 headset to my pc via a asus bt400 dongle and it says that its connected but I cant select it as a playback option or do anything with it: https://gyazo.com/78afed517adb9f66ac53994b33f9d273 https://gyazo.com/f3350303c79cbe971c67981f6f4b37f8...