Windows 10: Bluetooth device mouse shown multiple times in W10

Hello,my bluetooth mouse keeps connecting over and over again and thus creating multiple devices in Bluetooth section. So instead of Windows recognizing already connected device, it adds a new one, and that happens when I power up/restart the laptop.There is no harm to the system other than I am curious of why it happens and instead of OS just reconnecting the already paired mouse, I need to connect to the 'new device' every time the system reboots. Sofar I have searched criscross Internet and done following:- scanned system with sfc and dism no issues,- went to safe mode, deleted pr

:)

 

Bluetooth device is shown as not present.

Hello Dominika,

Thank you for getting back to us. Since the issue still persists after following the steps on the article above, we'd like to know more. Kindly answer the following questions:

• Did you checked whether the Bluetooth device is listed under hidden devices in Device manager?
• What is the make and model of your Bluetooth device?
• Can you tell us the specific bluetooth devices that you're using on your Windows 10?
• Have you checked whether the Bluetooth driver is listed under installed programs under Programs and features?
  

Meanwhile, we suggest that you check if the Bluetooth services is enabled by following the steps below:

• Press Windows + R keys on the keyboard, type services.msc and press OK.
  
• Right click on Bluetooth Support service and select
  Restart.
  
• Right click on Bluetooth support service and select Properties
  and check if the startup type is Automatic.

We'll be waiting for your response.

 

Bluetooth multiple device instances/ Removal problem

Hello All, I'm using a generic bluetooth adapter and connecting a mouse and keyboard. Both have worked in the past but would stop working after some time (weeks/ months). I could go into bluetooth settings and remove device, then press connect on the mouse
and a "new" mouse would be available, paired the device and it was good.

At this point after I remove device the "new" one doesn't show up.

Through the control panel I've uninstalled the mouse/ keyboard drivers.

uninstalled the Bluetooth adaptor/Microsoft bluetooth enumerator/ device identification service. multiple times. After restart, I attach the dongle... connected Bluetooth devices show the keyboard and mouse as paired again (they aren't).

If I go to send bluetooth files, there are 5 mice/ six keyboards to choose from, they are all the same device, repeated. Also in device Manager if hidden devices are shown there are multiples of everything under Bluetooth. Device Identification Service/bt
adapter ect.

Other devices, in control panel also has 16 keyboard/mice listed.

Sure would like to purge all old connections and start fresh.

 

Bluetooth mouse not working

If you are talking about the W7/10 dual boot? It shouldn't have any issues with the driver being installed for both systems as they run independently. Bluetooth is still just a connection medium like USB, it just happens to be wireless. This means a device connecting via Bluetooth will still need to have W10 drivers to connect and work. My suggestion would be to consider how much time and energy you are putting into getting the mouse working versus buying a new mouse that is W10 compatible.