Windows 10: Bluetooth devices cannot be displayed and managed from settings

Discus and support Bluetooth devices cannot be displayed and managed from settings in Windows 10 Drivers and Hardware to solve the problem; I cannot manage bluetooth conncections from the bleutooth section in settings. No device are shown: [ATTACH] I have removed and reinstalled the... Discussion in 'Windows 10 Drivers and Hardware' started by PaolinoAretino, May 3, 2020.

  1. Bluetooth devices cannot be displayed and managed from settings


    I cannot manage bluetooth conncections from the bleutooth section in settings.

    No device are shown:

    Bluetooth devices cannot be displayed and managed from settings 01c26b1a-0343-4e39-b253-ac51db247ffe?upload=true.png

    I have removed and reinstalled the bluetooth driver, stopped, disabled, reenabled and started the bluetooth services, including several reboots:

    Bluetooth devices cannot be displayed and managed from settings 451ae09c-f20b-4af7-9698-67d05f874abd?upload=true.png


    The Device manager shows bluetooth as working fine and several devices configured:

    Bluetooth devices cannot be displayed and managed from settings d3f71084-1ae9-43e4-aa98-d6fe270789f1?upload=true.png


    When I try to unistall the devices they disinstall ok but after a short while they "magically" show up again.

    I also tried to hack the registry but, despite all my efforts, I'm not able to get rid of the device entry in the Bluetooth enumerator:

    Bluetooth devices cannot be displayed and managed from settings a8dbb7c4-54de-48f1-8a6f-1dd4da1d9633?upload=true.png

    where I set the privileges to Full for Everyone.



    When I try to remove the entry I get the following error:

    Bluetooth devices cannot be displayed and managed from settings c59446b4-5f6a-485e-91d9-0d1388084534?upload=true.png
    even if I boot the system in safe mode.



    Could anybody help in troubleshooth the problem?
    At the moment my bluethooth connecction is pretty much useless.



    Thanks.

    :)
     
    PaolinoAretino, May 3, 2020
    #1
  2. Arun B J Win User

    Bluetooth Driver Disappears from Device Manager and Settings/Devices

    Hi,



    Thank you for posting the query on Microsoft Community.

    I understand your concern regarding the issue that you are facing.

    I suggest you to follow the steps below and check if it helps

    Method 1: Troubleshoot

    Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your Drive. Refer these steps:

    • Press Windows key +X, select Control panel
    • Change the view by option on the top right to Large icons
    • Click on troubleshooting and click on the view all option on the left panel
    • Run the Hardware and devices troubleshooter


    You may follow the steps and check if it helps in resolving the issue, as the device might be hidden.

    • Press Windows key + X.
    • Click on Device Manager.
    • Click on View.
    • Click on Show Hidden Devices.
    • Search for the Bluetooth device.
    • Right click on the Bluetooth device and click
      uninstall.


    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist
     
    Arun B J, May 3, 2020
    #2
  3. PaulSP4 Win User
    Bluetooth devices connected and working but not in the "Manage Bluetooth Devices" setting.

    Alright so. I had an issue with my Bluetooth mouse connecting. So I uninstalled the Bluetooth adapter from the Device list and paired the mouse again. Mouse works fine but now I don't see the mouse listed under the "Manage Bluetooth Devices" setting.
    I do see it listed under Bluetooth on device lists. Is there a fix for this annoyance?
     
    PaulSP4, May 3, 2020
    #3
  4. MagneTism Win User

    Bluetooth devices cannot be displayed and managed from settings

    Bluetooth setting disappeared from both settings and device manager

    This happened before and it just 'solved itself', however this time around it doesn't seem to do that.

    Issue description

    I have a pair of bluetooth headphones Sony MDR-ZX770BN that I have been using with my phone, my work phone, my work computer, and my home computer for a year now. All of a sudden, it stops working with my work computer and can't connect. I look in the settings and there's no bluetooth setting:


    Bluetooth devices cannot be displayed and managed from settings z41fp.png


    I look in the device manager and the bluetooth setting is not there. When I say this I mean it like really, not the specific bluetooth device for these headphones, the top-level bluetooth setting isn't there:


    Bluetooth devices cannot be displayed and managed from settings xwu9S.png


    Troubleshooting done so far

    • Restarted the computer
    • One guide suggested removing it from Device Manager but since it doesn't show up there I can't really do that
    • One guide suggested going to the manufacturers homepage and reinstall the driver, but since the manufacturer doesn't have any drivers available I can't do that.
    • Verified that the headphones work with the other devices (currently using them with my phone)
    • Tried using the 'Add Legacy Device' from the Device Manager, but no bluetooth device shows up in the list of available options, even when setting the headphones into 'pairing' mode.
    • Tried to add it straight from the Settings tab by setting them to 'pairing mode' but they don't show up in the list there either.

    Additional sources used in troubleshooting


    Current Situation

    I have found one thing that might point to the issue, but I'm not sure how to go from here:

    • One guide suggested removing it from Devices and Printers. I can't seem to do that for some reason. This might be where the issue is but I'm not sure how I would proceed from here:


    Bluetooth devices cannot be displayed and managed from settings lKL2s.png


    Any help, or additional sources that I can use is very much appreciated!
     
    MagneTism, May 3, 2020
    #4
Thema:

Bluetooth devices cannot be displayed and managed from settings

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