Windows 10: Bluetooth doesn't connect (pair) with any device

João_Afonso · Jul 18, 2018

So, I've a Toshiba TECRA Z40-C with Windows 10 Pro

Version 10.0.17134 Build 17134
SMBIOS Version 2.8
Name [00000002] Intel(R) Dual Band Wireless-AC 8260
Adapter Type Ethernet 802.3
Product Type Intel(R) Dual Band Wireless-AC 8260

Name [00000005] Bluetooth Device (RFCOMM Protocol TDI)
Product Type Bluetooth Device (RFCOMM Protocol TDI)
Name [00000006] Bluetooth Device (Personal Area Network)
Adapter Type Ethernet 802.3
Product Type Bluetooth Device (Personal Area Network)

PROBLEM: Can't connect any device with bluetooth (Phone/Audio, etc) to my laptop.

Tried with equal computer of a colleague and all works.

What I already do:

Unistall drivers / Reinstal new and old drivers from Toshiba and Intel;

Restart all Bluetooth services;

To connect my Android to other laptop, I can see the option of passcode request, at my computer this option doesn't appear only the option to connect anda sometimes gives the error:

"PIN or PASSCODE Error" ou just say:
"couldn't connect try connecting again"

I don't wan't to do a fresh or restore of my computer.

:)

95Viper · Jul 18, 2018

Onn keyboard bluetooth doesn't lit the pairing light anymore how to reset??

ONN ONA14TA059 (01).pdf @ Manual Hub
BTKB14TA059 Bluetooth Keyboard User Manual ONA14TA059_User Manul_Qi_Rev4_3-25-2014_1 Hung Tat Electronic Co Ltd

Cleaned up images --> *89401-c3b2c0611a0d4b0ab58658a310654d8f.jpg* *89402-061c03a36cff2dcf348e9fe177bbc1d5.jpg*

Quoted directions, as is, from link above:

In the box
Using the wireless bluetooth keyboard
Power Indicator Light
Charging the keyboard
Android connecting settings
Pair Button
iPad connecting settings
Step 1:
On your iPad®, tap the
Charge your Bluetooth Keyboard fully before use.
Toggle Bluetooth
to On
Turning the Keyboard ON/OFF
5. When the Bluetooth device finds the Keyboard, select
“Bluetooth Keyboard” from the list.
2. To turn OFF, Slide the switch to the OFF position. The Bluetooth
light will blink 3 times and the Keyboard will turn OFF.
6. Using the Keyboard, type the
password shown on the tablet
(or device) and press enter.
Blinking
Step 5:
The keyboard will show up under Devices on the iPad. Select
Bluetooth Keyboard.
Touch
General
Pair button
7. After pairing successfully with the tablet, “Bluetooth Keyboard
Connected” is displayed. To disconnect, turn the Keyboard OFF.
ON
OFF
A code will appear on the screen. Enter this code on the keyboard
and click Enter.
A message will pop up when pairing is successful.
If pairing fails, repeat the steps above.
User
Manual
Micro
Pairing the Keyboard to a Bluetooth enabled tablet
User Manual
Charge your Keyboard with a PC, MAC or USB adapter.
NOTE: 5egarding battery life:
Continues use: up to 40 hours,Stand by: 300 hours.
3. The LED Charge Indicator Light on the Keyboard will light up
5ED when charging.
4. The LED Charge Indicator Light on the Keyboard will turn OFF
when finished charging.
1. Make sure the Bluetooth Keyboard is turned ON.
2. Press and HOLD the [Pair] button for 6 full seconds and the
[Bluetooth] light will flash continuously - the Keyboard is
now in pairing mode.
3. Keep the Keyboard and tablet (or other Bluetooth device) within
2 feet of each other during the pairing process.
4. Set your tablet (or other Bluetooth device) to search for
Bluetooth devices.
Touch
Bluetooth
NOTE: When turned ON, the Keyboard will automatically
connect to the last tablet (or other Bluetooth device) that it
was paired with. To switch to another device, turn OFF the tablet
or device and restart the pairing process with the new device.
Step 6:
Step 3:
Click Bluetooth.
BTK-059
Warning: Changes or modifications to this unit not expressly approved by
the party responsible for compliance could void the user's authority to operate
the equipment.
Click General.
1. Connect the small end of the included Micro USB Cable to the
USB charging port on the side of the Keyboard.
2. Connect the large end of the included Micro USB cable to an
available USB port on your computer (or other devices made for
USB charging.
1. To turn ON, Slide the switch to the ON position. The Bluetooth
light will blink once, then the Caps Lock light will blink once.
User Manual
FCC Part 15:
Toggle Bluetooth to On.
Step 2:
ON
OFF
Legal information
Step 4:
icon from the Home Screen.
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Industry Canada License-exempt RSS-210. Operation
is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
The Bluetooth word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc.
iPad is a trademark of Apple Inc., registered in the U.S. and other countries.
All trademarks and trade names are those of their respective owners.
Limited warranty
In the unlikely event that this product is defective, or does not perform properly, you may within One (1)
Year from your original date of purchase return it to the authorized service center for repair or exchange.
TO OBTAIN WARRANTY SERVICE:
t Provide proof of the date of purchase within the package (Dated bill of sale).
t Prepay all shipping costs to the authorized service center, and remember to insure
your return.
t Include a return shipping address (no P.O. Boxes), a telephone contact number, and the defective
unit within
the package.
t Describe the defect or reason you are returning the product.
Click to expand...

Google --> BTKB14TA059 Bluetooth Keyboard User Manual ONA14TA059_User Manul_Qi_Rev4_3-25-2014_1 Hung Tat Electronic Co Ltd

Hope it helps...

stuartgb100 · Jul 18, 2018

Bluetooth Devices will not Pair

Hi,

Hopefully this is the correct Forum !

I have a Microsoft Mouse 5000 and Wedge keyboard (the early one that does not fold).
Both have been working perfectly.

Recently I paired them both successfully with a new Samsung tablet, but when I came to use them again on my laptop,
I found that I could not pair either of them.

I have spent countless hours researching this without success.

Here's where I am now:

Settings > Bluetooth & other devices does not list either of them.
Device Manager > Bluetooth has both of them showing and reports both working properly.

Device Manager reports as follows:

Notebook Mouse 5000:
No driver files are required or have been loaded
The Events tab says that further installation is required

Wedge Mobile Keyboard:
No driver files are required or have been loaded
The Events tab says that further installation is required

The 2 Service Discovery Service entries also report that further installation is required.

Can anyone suggest the way forward, please ?

Regards.

davyjones90 · Jul 18, 2018

Bluetooth audio headset not recognized by Windows - won't pair/connect

Hi,

I've run into a problem recently with pairing my wireless Bose Soundsport headphones to my PC. Up until recently, the headphones paired and worked fine with my PC and iPhone simultaneously. I have 2 pairs of these exact headphones, and neither of them connect to this PC. However, they still connect to any other device.

The problem I am experiencing has persisted ever since I installed a graphics driver update via the GeForce Experience application (version 397.64, released on 05/09/2018). I updated this driver as a result of a few Memory_Management BSOD's and crashes while playing Fortnite.

Before anyone says, "Have you tried a troubleshooter / reinstall bluetooth drivers / make device discoverable / etc..." , please know that I've gone through the basic steps to solve problems like these. The only thing I haven't done is revert to a previous graphics driver - as I'd rather not do that. From a few hours of research, I haven't seen a problem similar to this.

What I Am Experiencing:
- I've paired and un-paired this device many times in the past. So I know the procedure.
- When I set the headphones to "Ready to Pair", the device name is expected to appear in the device list after clicking "Add Bluetooth or other device" in Windows Bluetooth settings.
- Instead, I only see an audio device called "Headphone" that, when clicked, will just say "Connecting..." indefinitely (see attached image).

In the past, the "Add Bluetooth or other device" would display the name of the device (Bose Soundsport), whereas now it only displays "Headphone". Why can my PC only see the headphones?

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