Windows 10: BLuetooth Dongle problem

Discus and support BLuetooth Dongle problem in Windows 10 Software and Apps to solve the problem; Hello Microsoft,Hope you are having a great day. I came across a Bluetooth dongle and it doesn't work, so i naturally do what i do when a USB device... Discussion in 'Windows 10 Software and Apps' started by sreep tree, Jun 6, 2025 at 11:12 AM.

  1. BLuetooth Dongle problem


    Hello Microsoft,Hope you are having a great day. I came across a Bluetooth dongle and it doesn't work, so i naturally do what i do when a USB device doesn't work , i go to device manager and check the driver an te image is the properties and hardware IDs for the 3 "Bluetooth devices" when i Plug in 1 dongle.And i already checked windows update, also im on windows 11.Thank You and have a nice day.Regards,Sreepad

    :)
     
  2. Zaspera Win User

    Bluetooth dongle problem!

    My problem was (got a new laptop w/ built in bluetooth) that the actual bluetooth did not connect with the PC. I didn't have audio playback problems because the bluetooth wasn't even connected to the PC. Someone on another forum said that he had a similar problem and it was due to the wireless mouse drivers he used. I also used a wireless mouse with a little receiver dongle.
     
  3. Bluetooth USB Dongle

    Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

    Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

    -Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

    -Clicked "Connect Other Devices."

    - Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

    -Click on Properties on HT820, and then on services, it does not show any services at all.

    - Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

    "3.6 How do I listen to music wirelessly with a Bluetooth headphone?
    All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
    Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

    -I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

    -Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

    I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

    Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?
     
    surfsk8snow.jah, Jun 6, 2025 at 11:26 AM
    #3
  4. Zaspera Win User

    BLuetooth Dongle problem

    Bluetooth dongle problem!

    I'm using the iogear GBU521 usb dongle. I installed it with the disk and it won't connect to my backbeat bluetooth headset. It pairs just fine, but won't connect. I uninstalled drivers and tried downloading the ones from the broadcom site and still, I get the same problem. I have tried the dongle in different usb ports as well. This dongle supports A2DP which I read is what I need for the backbeat's stereo headphone crap. Any idea what to do to get this to work? I'm about to break my dongle and the headset. Ugh.

    I'm using Windows 7 Home Premium 64-bit as well.


    BLuetooth Dongle problem NMxG8.png
     
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BLuetooth Dongle problem

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