Windows 10: Bluetooth Driver Malfunctioning

This morning, my PC's bluetooth driver abruptly stopped working. It has an Intel Bluetooth setup.


I don't know how else to explain it other than that it keeps continuously erasing itself and coming back again. I have no buttons to turn it on or off, and I have tries uninstalling the driver and reinstalling, but it just won't even do anything. I'm not sure what to do at this point.

:)

 

Bluetooth's mobile phone drivers

Hi David,

Thank you for using Windows 10.

I would suggest you to update the Bluetooth drivers as the initial troubleshooting steps and check. Here is the steps:

• Press Windows+X key on your desktop and select
  Device Manager.
• Locate Bluetooth drivers, expand, right click and click on Update.
  

If it doesn’t help, then I would suggest you to uninstall
and re-install the Bluetooth drivers in compatibility mode. Here is the steps:

• Go to your manufacturer’s website and download the
  Driver’s setup file for your computer.
• Press Windows Key + R on your desktop screen to go to run box.
• Type devmgmt.msc and hit Enter.
• Under Driver, expand, then right click and select
  Uninstall.
• If you are prompted to Confirm then Confirm.
• Go to the location where you had saved your downloaded setup files of the drivers and
  right click, then select Properties.
• Select Compatibility Tab.
• Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list.
• Let the driver to install and then check the functionality.

Keep us informed about the status of the issue and let us know if you need further assistance and we’ll be happy to help you.

 

Bluetooth drivers not retained

Due to a malfunction, the wireless module of my Dell XPS 15 had to be replaced. Since the replacement, I'm unable to use the bluetooth which is included on the same module (Intell AC9260). I've tried the drivers suggested by Windows as well as the manufacturer specific driver and the generic chipset driver. All with the same result: It will work after the installation, but will disappear after a reboot.

After booting my laptop the bluetooth device shows in Device Management as having a problem with error code 43: "windows has stopped this device because it has reported problems. (code 43)". I can run the problem solver for bluetooth and the device will function normally, until a reboot.

I've put in a new SSD to be able to run a clean install of Windows-10 or even an Ubuntu installation. In both cases the bluetooth works as expected. Which points in the direction of my current Windows installation having an issue somewhere. Any ideas or suggestions to further analyze and fix the issue are appreciated since a clean install at this moment is no option.

Laptop: Dell XPS 15
Windows version: 1909 build 18363.900
Wireless module: Intell Wireless AC-9260
Bluetooth driver: Microsoft 10.0.18362.1 (WinBuild 160101.0800)

 

Bluetooth driver error 10 when converted to Windows 10

Hi,

Apologies for the late reply.

Error code 10 is a driver error, as you have already tried to install the drivers I would suggest you to un-install and re-install drivers and check.



Try the following steps:


Follow the steps mentioned below:

• 
  Right on the start icon and click on device manager
  
• 
  Select Bluetooth adapter, right click on it and click on un-install.
  
• 
  Restart the computer,
  
• 
  Now, install the latest drivers from the manufacturer's website.
  
  
  
  Hope this helps.