Windows 10: Bluetooth Driver suddenly getting device cannot start Code 10 on dell laptops

Have tried re-imaging laptop to windows 10 and after sometime the windows updates kills Bluetooth driver on XPS 15 laptop. Have tried the gpo edit method, restart bluetooth support service and set to auto, removed and reinstalled the driver too still not working.Anyone has any idea?

:)

 

Bluetooth device migration.

Hi FredOlson1,

Sounds like a Bluetooth driver conflict to me. Did you make any changes on your laptop prior to the issue? What is the build and version of your Windows 10? In the meantime, kindly follow the steps below:

Step 1: Lets remove the Megacra sound bar from your Bluetooth device list.

1. Select Start > Settings > Devices >
   Bluetooth & other devices.
2. Select the paired Bluetooth device that you want to remove > Remove device >
   Yes.
   
   Restart your laptop.

Step 2: Download and install the latest Bluetooth driver directly from Dell support website.

Step 3: Pair again your Bluetooth device to your laptop. Kindly check for the device manual for the instructions.

You may also want to check this article for the list of troubleshooting steps to fix Bluetooth connection issues.

Kindly update us with the results.

 

Bluetooth drivers not retained

Due to a malfunction, the wireless module of my Dell XPS 15 had to be replaced. Since the replacement, I'm unable to use the bluetooth which is included on the same module (Intell AC9260). I've tried the drivers suggested by Windows as well as the manufacturer specific driver and the generic chipset driver. All with the same result: It will work after the installation, but will disappear after a reboot.

After booting my laptop the bluetooth device shows in Device Management as having a problem with error code 43: "windows has stopped this device because it has reported problems. (code 43)". I can run the problem solver for bluetooth and the device will function normally, until a reboot.

I've put in a new SSD to be able to run a clean install of Windows-10 or even an Ubuntu installation. In both cases the bluetooth works as expected. Which points in the direction of my current Windows installation having an issue somewhere. Any ideas or suggestions to further analyze and fix the issue are appreciated since a clean install at this moment is no option.

Laptop: Dell XPS 15
Windows version: 1909 build 18363.900
Wireless module: Intell Wireless AC-9260
Bluetooth driver: Microsoft 10.0.18362.1 (WinBuild 160101.0800)

 

Bluetooth driver code 10 device cannot start in Windows 10

Recently my Bluetooth driver has abruptly stopped working.

It is an Intel Wireless Bluetooth and it displays this error:

Code:

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

My attempted solutions:

• Reinstalled my driver (several times) in Device Manager and also used Intel Driver & Support Assistant.
  
• Restarted all Bluetooth services in Services and set them to automatic startup then restarted my computer.
  
• Uninstalled my Bluetooth driver and restarted my computer, but it still was still not fixed.
  
• Used the Windows Bluetooth troubleshoot, but it didn't say that I needed a Bluetooth driver update.
  

After all of these attempts, it would still return and display Code (10). Occasionally, the Device Manager window would quickly flicker the Bluetooth from working to display the error message before finally stopping on the error message. I am also not using a USB device to connect for Bluetooth. All of the troubleshooting options that I have used say that my Bluetooth driver is up to date and does not require an update. Windows Defender Security Center also detected an issue with the "Device Performance & Health" but its troubleshooter only asked me to restart my computer which did not work.

I am on a Windows 10 computer. This was not the result of a Windows update.