Windows 10: BlueTooth earbuds say they are connected but sound comes from laptop

For a few months now, my bluetooth ear buds soundcore life p2 mini have been working just fine with my laptop Acer Nitro 5 Gaming laptop and I'm Currently running a "64-bit operating system, x64-based processor" along with windows 11. Recently they have started saying they're connected but the music/audio only plays through the laptops speakers despite it saying the bluetooth earbuds are connected. After the earbuds are disconnected, I go through the "sound" settings in the controll panel and the earbuds show up saying exactly "2- Soundcore Life P2 Mini Disconnected" showing a red down-arr

:)

 

laptop Bluetooth pairs with cellphone and earbuds but will not connect to them

The problem: my laptop's Bluetooth pairs with my cellphone and my earbuds but will not connect to them.

Devices: HP Pavilion laptop running Windows 10 Home w/ the latest updates
Moto G Power (2021) cellphone, Android v11
Soundcore Liberty 3 Pro earbuds w/ the latest firmware
Soundcore app (Android)

The phone has no trouble connecting to the earbuds, but:

-- The laptop's Bluetooth says it's paired with both the Moto G and the Liberty 3 earbuds, it won't connect to them. Windows' Device Manager does have both the phone and the earbuds listed under "Bluetooth."

-- The Moto's Bluetooth lists the laptop as "Previously connected" but when I try to re-connect there's a brief flash of "Connecting" then goes back to paired-but-not-connected. It will do this over and over. The same thing happens when I try to connect the earbuds to the laptop directly from the phone.

-- If I try to connect via the Soundcore app, using "Add device," the app searches but doesn't find the laptop. When I select "Set up manually" from the app's "Don't see your device?" screen, I get a list of other headphone and speaker, but not PCs. "Don't see your device?" on that screen says that the app only supports the devices on the list. But I assume that this won't matter if I can get the laptop connected directly to the earbuds.

So:
-- Why does the laptop refuse to connect to the phone or the earbuds that it's paired with? Why does the phone refuse to connect with the laptop?

-- Things I've tried, after looking at lots of online suggestions (none of them have worked):

: Removing the phone and the earbuds from the laptop's Bluetooth and re-pairing them again.

: Restarting the laptop and the phone, and turning them off and then on again, separately and together.

: Turning Bluetooth off and then on again, separately for the laptop and the phone and together for the two devices.

: Making sure that the laptop's Bluetooth Support Service is running and is set on Automatic Startup and Bluetooth user Support Service is set on Manual (Trigger Start).

: Checking the laptop's Bluetooth driver; Windows says it has the latest driver.

: Running Windows' Bluetooth troubleshooter.

Suggestions?

Thanks --

I'm also sending this request to HP, Motorola, & Soundcore tech support.

 

bluetooth earbuds connected but no sound

Just Friday, I was listening to music via my bluetooth earbuds. But yesterday, when I tried to listen to music via my bluetooth earbuds, there is no sound coming. The sound is coming from the laptop's speakers. Need help.

 

Bluetooth earbuds is connected but no sound

Hi Betty,

I'm Amr, an independent advisor.

Do your earbuds works on another device?

Did you try to repair your earbuds?

Here are some steps you can take to troubleshoot your Bluetooth earbuds issue:

1. Check your audio output settings

Go to Settings > System > Sound. Under "Choose your output device," make sure your Bluetooth earbuds are selected.

2. Update your Bluetooth drivers

Go to Device Manager > Bluetooth. Right-click on your Bluetooth adapter and select "Update driver."

3. Re-pair your Bluetooth earbuds

Remove your earbuds from the list of paired devices in your Bluetooth settings, then pair them again.

4. Check for interference

Other Bluetooth devices or electronics can sometimes interfere with Bluetooth connections.

Try turning off other devices or moving to a different location to see if that helps.

5. Reset your Bluetooth earbuds

Follow your earbuds' manual for instructions on how to reset them.

This usually involves holding down a button for a certain amount of time.

6. Try your earbuds on a different device

This can help you determine if the problem is with the earbuds themselves or with your laptop.

7. Contact the manufacturer

If none of the above steps works, there might be a problem with the earbuds themselves.

You might need to contact the manufacturer for further assistance.

I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.

This is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.

Best Regard

Amr