Windows 10: Bluetooth Earbuds unable to pair

Hello! I have Raycon E50 bluetooth earbuds, and they are not pairing with my HP Envy 360x computer. When I put my earbuds in pairing mode and bring up the bluetooth menu on my laptop, they come up as an option for connecting. When I click on them, the menu just says "connecting..." forever. I don't know what to try, any sugestions?

:)

 

Bluetooth Earbuds - Paired not Connecting...

Try a different pair of earbuds. There are known issues with Bluetooth earbuds and bluetooth devices.

 

Bluetooth Earbuds - Paired not Connecting...

Soooo, I have Windows 10 64-bit Build: 1803 Completely updated via Windows Update.
Trying to use Insignia Bluetooth Earbuds Model: NS-CAHBTEP01

I used to be able to use these bluetooth earbuds just fine before (not sure which windows 10 build but it was windows 10)...But I haven't used them in awhile so they weren't paired...Went to pair them the other night and when they first pair they work perfectly fine...not an issue at all. They say, "Power On", "Device Connected". They show in bluetooth devices "Connected Voice and Music", However when I turned the device off and turn them back on later to use them they connect but not completely. Instead they say, "Power On", "Devices Connected" but they show in bluetooth devices "Connected Voice" no music. When I go to power off the device to retry it keeps saying on the device, "Power On", "Device Connected" and they will not power off at all...it's so strange... I even used a different pair of bluetooth earbuds with the same exact results so I don't think it's the earbuds...I think it's something with this windows 10 build.

Has anyone ever heard of this and know a fix? The only way I can continue to use them is constantly removing them from bluetooth devices and do a brand new pairing until the next time I shut them off...then I have to start all over again. So strange that when I go to reconnect a second time that's when I have the issue.

 

Bluetooth Earbuds - Paired not Connecting...

Also wanted to add really quick, I use a bluetooth speaker and it connected perfectly fine...I'm only ever having an issue with bluetooth earbuds...
At first I thought it was because there was two signals one for output and mic for input...but the speaker also has a mic and two signals.