Windows 10: Bluetooth earphones showing as two devices.

If I connect my Bluetooth earphones to my laptop, it shows up as two devices. But the audio gets separated. e.g. I used the Stereo to play music or YouTube on one tab, works fine, then if join in on a discord call or a zoom conference, my Spotify or YouTube audio just disappears. If I switch to the hands-free the audio quality takes a freefall dive. Any solutions?

:)

 

Bluetooth Earphones not available as a playback device.

Hi Jollee,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below listed questions and get back to us.

1) Are you able to see any other earphones/headphones as playback device except the Bluetooth
earphones?

2) From when are you facing this issue?

3) Are you facing this issue only with Bang and Olufsen BEOPLAY H5 Earphones?

Meanwhile, please try the below troubleshooting Methods.

Method 1:
Disconnect the Bluetooth device and pair the device back and see if the volume control option shows up for the device.

Method 2:

Step 1: Open
Playback Devices and right-click on a black place and select 'Show Disconnected Devices' and 'Show Disabled Devices'.

After that, you'll see headphones appear in the Playback devices shown in Disabled status.

Step 2: Then, right-click on your earphones and click 'Enable'.

Step 3: After the device is enabled, if you see it not set as
Default Device, highlight it and click the
Set Default button. If it's already set as default device.

Step 4: Click 'OK' and 'Apply'.

Hope it helps.

 

Cannot use bluetooth device

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Cannot use bluetooth device

1 Pairing is done in Settings, Devices
1.1 You click on Add Bluetooth or other device
1.2 You choose Bluetooth
1.3 If there is a pairing button on the bluetooth device itself then you press that now. You need to check the instructions for your bluetooth device to see how to do this - several automatically go into pairing mode when they switch on, others have a button that needs to be pressed for, say, 5 seconds.
1.4 The computer detects all available bluetooth devices and you select yours from the list. If yours is not on the list then Windows could not detect it.
1.5 It connects - pairing includes connecting
1.6 The computer sounds a buzz in the earpiece then displays Your device is ready to go and you click on Done
1.7 The device is shown in the devices list below the subheading Audio and it shows it as connected
1.8 The device should also appear in Control panel, Sounds, Playback tab
1.9 The device should also appear in Control panel, Devices & printers
1.10 {I just paired some bluetooth earphones as I typed so I could make sure these notes were correct} You use a music player and the sound comes out of the bluetooth earphones

2 If this is not happening for you then go to Contol panel, Devices & printers
2.1 Right-click on the device & select Remove device
2.2 You can now try pairing from scratch again
2.3 Several other users have reported that only removing the device with Bluetooth command line tools - BluetoothInstaller allowed them to re-pair again [see xzion's guidance below]
2.4 Yet others reported that only the KeithM code or Bungee's guidance worked for them [see below]

3 Where is this all going wrong for you?
[I assume we are definitely talking about bluetooth headphones/earphones. I understand that WiFi ones do also exist.]


4 Additional guidance -

Unpair a Bluetooth Device - TenForumsTutorials
Connect a Bluetooth device in Windows - Windows Help

Steps to completely remove a belutooth device so pairing can be done again [post #9, xzion] - TenForums
Steps to completely remove a belutooth device so pairing can be done again [post #22, KeithM] - TenForums
Steps to completely remove a belutooth device so pairing can be done again [post #39, Bungee] - TenForums
Several people registered in TenForums just to be able to thanks xzion, KeithM & Bungee. Apparently, what worked for some people did not work for others so each solution seems worth trying.


Denis