Windows 10: Bluetooth earphones

In 2020 when we all are working online, I'm confused as to why the sound quality when using Bluetooth earphones/microphones is so terrible. Is there a fix coming? I don't want to have to switch from my Surface Pro to a Macbook but people can't work like this.

:)

 

Bluetooth Earphones Issue

Hello,

Thank you for writing to Microsoft Community Forums.

Glad to know that you were able to fix the issue. We truly appreciate for the details and, time and effort that you have taken to work on this issue.

However, there could be an issue with the drivers on the computer, where the drivers are getting conflicted and not recognizing the Bluetooth device properly and you are unable to hear the audio as it was supposed to, we will look into this for you.

• Could you please try using the Bluetooth device with a different computer and check if it works?
  

Please unplug the wired headphones and connect only the Bluetooth earphones and check if that makes any difference.

Please follow the below mentioned methods and check if it helps.

Method 1:

As you are unable to see the Bluetooth headphones after pairing to the computer, I suggest you to run the Bluetooth troubleshooter from the settings. Follow the steps below:

• Press Windows logo key + I, to open
  Settings.
  
• Select Update & Security.
  
• Click Troubleshoot and run the Bluetooth troubleshooting.
  

If the issue still persists, please follow method 2.

Method 2: update drivers.

The Bluetooth drivers could be out dated, hence un-pair the device from setting and update the Bluetooth drivers and check if that helps. Please refer the article

Update drives in Windows 10, expand Bluetooth device and follow the instruction from the above article.

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator

 

Bluetooth Earphones not available as a playback device.

Hi Jollee,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below listed questions and get back to us.

1) Are you able to see any other earphones/headphones as playback device except the Bluetooth
earphones?

2) From when are you facing this issue?

3) Are you facing this issue only with Bang and Olufsen BEOPLAY H5 Earphones?

Meanwhile, please try the below troubleshooting Methods.

Method 1:
Disconnect the Bluetooth device and pair the device back and see if the volume control option shows up for the device.

Method 2:

Step 1: Open
Playback Devices and right-click on a black place and select 'Show Disconnected Devices' and 'Show Disabled Devices'.

After that, you'll see headphones appear in the Playback devices shown in Disabled status.

Step 2: Then, right-click on your earphones and click 'Enable'.

Step 3: After the device is enabled, if you see it not set as
Default Device, highlight it and click the
Set Default button. If it's already set as default device.

Step 4: Click 'OK' and 'Apply'.

Hope it helps.

 

Bluetooth Earphones not available as a playback device.

Hi Shafeeq,

Thank you for your suggestions.

I have attempted the above steps as you set out but the result is the same.

The system will still not recognise the earphones as a playback device.

Thank you.